Bachelor's Degree in Business or in a related field of study with relevant work experience in a customer service role or related field. Workplace: Kera Duties & Responsibilites: - Respond promptly to customer inquiries via phone, email, or in person at the Kera office. - Maintain detailed and accurate records of customer interactions, complaints, and resolutions. - Work closely with other departments, such as sales, logistics, and technical teams, to address customer needs effectively. - Build and maintain strong, professional relationships with customers to promote trust and loyalty. - Ensure all customer service activities align with company policies and quality standards. Required Skills: - Exceptional verbal and written communication skills in [list relevant languages, if any]. - Strong problem-solving abilities and attention to detail. - Ability to remain calm and professional under pressure. - Proficiency in using customer relationship management (CRM) tools and software.

Bachelor's Degree in Hotel Management or in a related field of study with relevant work experience

MA or BA Degree in Economics, Management, Accounting or in a related field of study with relevant work experience, out of which 2 year as risk Management officer.

BA Degree or Diploma in Management, Hotel Management or in a related field of study with relevant work experience Duties and Responsibilities: - Direct all operational aspects including distribution operations, customer service, human resources, administration and sales - Assess local market conditions and identify current and prospective sales opportunities - Develop forecasts, financial objectives and business plans

PhD in a related field of study with relevant work experience Duties and Responsibilities: - Develop and implement effective resource mobilization strategies to secure funding and support for our projects. - Write high-quality proposals for grants and funding opportunities, ensuring alignment with organizational goals. - Engage with donors and partners to foster strong relationships and enhance collaboration.

TVET Level 4 in Management or in a related field of study with relevant work experience Place of Work: out of Addis Ababa