Job Summary

Capi-map promotion is newly emerging company established in 2019 by prominent marketing and management professionals with the aim of bridging the gap between creative promotional activities and the current ineffective ways of doing so.

We are mapping opportunities through providing market insights and proven methods to engage with your consumers effectively.

The services we offered:-

• Event organization
• Below the line promotion
• Market study
• Merchandizing support
• Sales automation

Currently the company established a new business namely, afro passengers and cargo ride business by integrating marketing and IT professionals. And stands for serving our clients by providing a triple service/ public transport, cargo and delivery service/. Besides the above activities.

Job Summary

Our company looking for a highly organized professional and working experience in management to oversee our call center and full operation which employs more than 30 workers. The successful applicant will be responsible for leading the whole business, directing the workflow, workload, handling complaints, and questions from customers. 

Duties and Responsibilities

• Excellent in Planning and reporting (annually, quarterly, monthly and weekly) independently
• Manage and supervising all operations
• Hire, train and on board new call agents as required to meet quotas
• Provide coaching and assistance to call center agents on an ongoing basis
• Oversee and ensure conflict resolution between associates and customer
• Ensure that all employees follow the company’s best practice for call center management and operations
• Develop presentations and talks to motivate and educate call center agents
• Communicate company goals to associates so every employee understands his or her role
• Conduct periodic surveys of customers and potential customers to ensure quality control 

Job Requirements

Experience and skill

• Bachelor’s degree in management and communications technology is preferred
• Experience: 4+ years' experience two years in ride business industry area is more preferable)

How to Apply

Interested applicants, fulfilling the above requirements can submit non-returnable applications with CV and copies of relevant academic credentials in person to the following address within 7 (seven) days from the date of this announcement.

Address: bole sub city woreda 05 around new stadium near to checheho cultural restaurant.

Mobile: 0960111212 & 0961111212

Email: capimap.promotion@gmail.com