Job Expired

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Customer Service Supervisor

Metropolitan Real Estate PLC

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Engineering

Civil Engineering

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2 years

Position

2021-01-02

to

2021-01-11

Required Skills
Required skills have not yet been specified for this position this job
Fields of study
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Full Time

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Job Description

Job Description

  • Investigate customer's problems and find solutions.
  • Communicate with customers via phone, email, or letter.
  • Hire, train, and terminate customer service agents.
  • Provide scripts to read from during phone calls.
  • Handle major incidents that cannot be resolved by agents.
  • Resolve complaints and order issues.
  • Ask customers to provide feedback on agents and customer service experience.
  • Keep abreast of new company products and services.
  • Issue refunds to customers.
  • Oversee product exchanges and returns.
  • Analyze data and statistics.
  • Compile and print reports on overall customer satisfaction.
  • Isolate and identify areas of improvement.
  • Train agents on how to adequately address problem over the phone or how to write correspondence.
  • Work with management on customer service initiatives.
  • Utilize social media to respond to customer complaints and praise.
  • Supervise customer service managerial staff.
  • Train managers on how to effectively lead customer service agents.

Job Requirements

  • Advanced level of English 
  • Bachelor’s degree in Civil Engineer, business administration, business, or related field preferred
  • Two (2) years’ previous experience in customer support, client services, sales, or a related field in Real Estate
  • Demonstrated and proven sales results
  • Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking merchandise, scheduling with Microsoft Office Suite or similar software
  • Focus on customer service
  • Excellent verbal and written communication skills
  •  Skill to be Persuasive and goal-oriented
  • In-depth understanding of company services and its position in the market
  • Excellent customer care and focus; ability to assess customers’ needs and provide correct answer, path, troubleshooting, or method for a positive customer experience
  • Ability to multitask, prioritize, and manage time efficiently

How to Apply

interested and qualified applicant should apply through the email below

HR@metropolitanaddis.com

Please use "CUSTOMER SERVICE SUPERVISOR" as mail subject line

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