Job Expired
IT Service Desk Coordinator
Unilever
ICT
Computer Science and Information Technology
------
1 years - 2 years
Position
2021-01-12
to
2021-01-18
Internship
Share
Job Description
Job Summary
- Responding to requests for technical assistance in person, via phone, chat or email.
- Diagnosing and resolving technical hardware and software issues.
- Advising user on appropriate action.
- Following standard help desk procedures.
- Logging all help desk interactions.
- Administering and managing service now ticketing tool.
- Following up with partners and users to ensure complete resolution of issues.
- Identifying and Escalating situations requiring urgent attention.
- Tracking and routing problems and requests and document resolutions.
- Preparing and analyzing SLA reports.
- Staying current with system information, changes and updates.
- Support the cleaning and analysis of data. Ensure data consistency and provide statistical information.
- Training end users as necessary.
- Perform other duties as they might be assigned.
Job Requirements
Key Requirements
- Practical knowledge of Leverage.
- Service management (ITIL desirable)
- Reporting
- Social Responsibilities
- Team player
- Data analysis
- Strong skills in Excel, SQL server management
How to Apply
Applicants who fulfill the above criteria can send their non-returnable CVs before the application deadline to Tinbite.Yonas @unilever.com email address referring the position title in the subject line of your email; no photocopies of educational/training certificates are required at this stage; applicant who doesn't follow the required application procedure will automatically be disqualified from the competition.
Related Jobs
19 days left
SHANGTEX GARMENT MANUFACTURING ETHIOPIA PLC
IT Officer
IT Technician
Full Time
0 - 2 yrs
1 Position
Bachelor’s Degree in IT or in a related field of study with relevant work experience Age: Under 26 Duties & Responsibilites: - Responsible for the daily work of maintaining, managing, troubleshooting and other aspects of the factory network and its electronic equipment, ensuring the normal operation and updating of the equipment. - Install and maintain computer, server system software and application software, and provide software and hardware technical support. - Solve and eliminate various software and hardware failures, keep records, and regularly prepare system operation reports. It is necessary to accurately record the occurrence, handling process and results of each failure for subsequent analysis and improvement Required Skills: - Have a strong sensitivity to numbers and good calculation ability. - Strong problem-solving skills and attention to detail. - Ability to work well in a team environment.
about 18 hours left
Marakisoft Technologies PLC
Junior ERP Implementer
System Administrator
Full Time
1 yrs
1 Position
Bachelor's Degree in Computer Science, Information Techonlogy (IT), Business Information Systems or in a related field of study with relevant work experience Duties & Responsiblites: - Assist in requirements gathering and business process analysis - Support the configuration and setup of ERP modules such as Finance, Inventory, HR, Procurement, and Sales - Participate in data migration, testing, and go-live support - Conduct user training sessions and provide first-level support - Prepare documentation, including user guides and configuration manuals
about 18 hours left
Kifiya Financial Technology
Senior Frontend Engineer (Next.js Experience Preferred)
Front-End Developer
Full Time
5 yrs
1 Position
Master's or Bachelor's Degree in Computer Science or in a related field of study with relevant work experience Duties & Responsibilities: - Develop and maintain high-quality web applications using React library and Next.js framework - Collaborate with cross-functional teams to define, design, and ship new features - Write clean, maintainable, and efficient code - Ensure the performance, quality, and responsiveness of applications
about 18 hours left
Kifiya Financial Technology
Backend Engineer
Backend Developer
Full Time
1 - 3 yrs
1 Position
Master's or Bachelor's Degree in Computer Science, or in a related field of study, with relevant work experience Duties & Responsibilities: - Develop and maintain high-quality web applications using Java and Spring Boot framework - Collaborate with cross-functional teams to define, design, and ship new features - Write clean, maintainable, and efficient code
about 18 hours left
Radisson Blu Hotel Addis Ababa
IT Officer
IT Expert
Full Time
2 yrs
1 Position
Bachelor's Degree in Computer Science, Information Technology, System Administration or in a related field of study with relevant work experience
about 18 hours left
Toosharp Engineering PLC
Junior IT Specialist
IT Specialist
Full Time
2 yrs
1 Position
Bachelor’s Degree in Computer Science, IT, Electrical Engineering or in a related field of study with relevant work experience Duties and Responsibilities: - Assist in installing, configuring, and maintaining IT hardware and software. - Provide first-line technical support to employees and troubleshoot basic IT issues. - Support network and system administration tasks.