Job Expired
IT Service Desk Coordinator
Unilever
ICT
Computer Science and Information Technology
------
1 years - 2 years
Position
2021-01-12
to
2021-01-18
Internship
Share
Job Description
Job Summary
- Responding to requests for technical assistance in person, via phone, chat or email.
- Diagnosing and resolving technical hardware and software issues.
- Advising user on appropriate action.
- Following standard help desk procedures.
- Logging all help desk interactions.
- Administering and managing service now ticketing tool.
- Following up with partners and users to ensure complete resolution of issues.
- Identifying and Escalating situations requiring urgent attention.
- Tracking and routing problems and requests and document resolutions.
- Preparing and analyzing SLA reports.
- Staying current with system information, changes and updates.
- Support the cleaning and analysis of data. Ensure data consistency and provide statistical information.
- Training end users as necessary.
- Perform other duties as they might be assigned.
Job Requirements
Key Requirements
- Practical knowledge of Leverage.
- Service management (ITIL desirable)
- Reporting
- Social Responsibilities
- Team player
- Data analysis
- Strong skills in Excel, SQL server management
How to Apply
Applicants who fulfill the above criteria can send their non-returnable CVs before the application deadline to Tinbite.Yonas @unilever.com email address referring the position title in the subject line of your email; no photocopies of educational/training certificates are required at this stage; applicant who doesn't follow the required application procedure will automatically be disqualified from the competition.
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