Job Description

1. To overview and ensure the smooth operation of all the activities of the front office
2. To monitor and review the checklist of all the arrival and departures
3. To give a warm welcome to all the guests especially the VIP's and to provide them with the best possible services
4. To handle the booking and reservation duties and to resolve issues if there are any complaints, especially about the quality of services delivered by the staff members
5. To work as per the instructions given by the front office manager and to organize and coordinate all the front office duties
6. To supervise the front office staff and to ensure that they adhere by the rules and regulations of the hotel and to make sure that discipline is followed by all the staff members

Also front office supervisor has following duties:

• The front office supervisor is responsible for communicating and directing the staff members in a clear and concise manner and provides details regarding their work if possible in a written format.
• He/she encourages them to improve their work, thus enhancing the quality of services they deliver.
• He/she listens carefully to the requests made by the incoming guests and tries to understand and respond to them by giving appropriate details regarding the timings of the outlets, near by tourist spots, local attractions, etc.
• He/she is involved in the registration process and retrieving data whenever there is a need.
• He/she selects appropriate rooms as per the varying requirements of the guests and confirms the rates by handing over the keys.
• He/she verifies the credit cards for authorization and handles all cash and posts charges.
• He/she receives all the telephone calls, inputs the messages into the system and retrieves them to convey the content of the message.
• He/she remains alert and aware and serves as a role model to the other staff members, especially in emergency situations.

Job Requirements

• at list above 35 years old only women applicants
• BA in hotel management 
• The individual aspiring to be in this profession should be able to deal with internal and external customers with high levels of patience, diplomacy and tact.
• she should be good at doing fast calculations and have basic knowledge of math to perform complex calculations fast. He/she should be a good observer and should be able to detect the possible signs of danger or emergencies.
• she should be skilled at preparing complex reports pertaining to rooms and revenue generated.
• she should be able to maintain effective working professional relationship with the associates.
• Excellent organization and management skills, effective communication skills, ability to function well in pressure situations, etc., are some of the other required skills.

How to Apply

interested applicants can submit their applications, non-returnable CV’s, copies of Degree and other relevant testimonies to Bole Ambassador Hotel in front of millennium hall, Human Resource office during office hours from January 09, 2021 - January  19, 2021. On the other option you can send an email to the hotel at