We are seeking a highly skilled Technical Service Manager to lead our service team in maintaining and installing medical equipment. The ideal candidate will have a strong biomedical engineering background, proven leadership experience, and a passion for delivering excellent client service. Responsibilities include managing technical operations, leading a team of biomedical technicians, ensuring compliance, optimizing service processes, and contributing to strategic planning.

Required Number:1

Duties & Responsibilities:

• Lead and manage technical operations, including installation, commissioning, preventive and corrective maintenance of biomedical equipment.

• Develop and enforce service protocols, ensuring adherence to regulatory and safety standards.

• Plan and oversee resource allocation, work schedules, and timely service delivery.

• Supervise, coach, and evaluate the performance of biomedical engineers and technical staff.

• Identify training needs and implement development programs to build technical capacity.

• Foster a collaborative and accountable team culture aligned with company values.

• Act as the primary escalation point for technical service issues and client concerns.

• Maintain ongoing communication with clients to ensure satisfaction and long-term engagement.

• Monitor complaint handling processes and implement improvements as needed.

• Design and implement SOPs for all service-related activities.

• Ensure full compliance with national regulations, health and safety guidelines, and internal policies.

• Maintain accurate technical documentation and ensure traceability for quality audits.

• Oversee stock levels of spare parts, tools, and test equipment.

• Approve purchase requests for critical service components.

• Ensure that service equipment is regularly calibrated and well maintained.

• Contribute to operational planning, budget forecasting, and departmental goal setting.

• Generate and present reports detailing service KPIs, risks, and improvement actions.

• Recommend innovations and vendor partnerships to improve service efficiency and capabilities.

Job Requirement:

• Education: Bachelor's degree in Biomedical Engineering and related technical field.

• Experience: Minimum of 5–7 years’ progressive experience in technical service, with at least 2 years in a supervisory or managerial role.

Required skills

• Proven experience managing the installation and maintenance of medical equipment.

• Deep understanding of biomedical equipment operation, troubleshooting, and repair.

• Familiarity with national and international medical equipment standards (e.g., ISO, EFDA).

• Proficient in service documentation, asset tracking tools, and inventory systems.

• Strong leadership and team-building abilities.

• Excellent client relationship and communication skills.

• Capable of managing multiple priorities and working under pressure.

• Willingness to travel for site support and supervision.

• Strong analytical and decision-making abilities.

• Proficiency in Microsoft Office Suite and basic project management tools.

How to Apply:

Submit your application and CV along with supporting documents via email: hr@lemon.et with the subject line "Technical Service Manager'' or apply using THIS LINK