Job Expired

company-logo

Community Contact & Feedback Supervisor

Ethiopian Red Cross Society

job-description-icon

Business

Business Administration

------

5 years

Position

2021-01-27

to

2021-02-06

Required Skills
Required skills have not yet been specified for this position this job
Fields of study
No fields of study

Full Time

Share

Job Description

Job Summary

Supervision and Daily Management

  • Design and Maintain the scope of the activities and propose an evaluation plan
  • Design and maintain SOPs and oversees the Day-to-day activities ensuring their application
  • Monitors calls and request Volumes to ensure appropriate sizing of the quality of response
  • Ensure that timely and appropriate feedback is provide to callers by the operators in the team

Data Management and Information Flows

  • Liaise with operational department and management to maintain a regular flow of operational update to the team of operators and to set up regular briefing sessions
  • Ensures accurate circulation of received and given information between affected people and concerned department
  • Support Department a/o management in framing and formulating ad hoc requests (surveys or verification) for performance or risk prevntation purpose and designs appropriate tools and templates
  • Cleans and ensure coherence of all data collected from calls and other provide recommendation following proper analysis

Case Management

  • Decides on the level of sensitivity of class, ensure confidentially and referring to relevant department, provides support for timely follow-up

Reporting and proposal for improvements

  • Produce regular reports and analyses trends on the cells activities for the rest of the delegations
  • Liaise with the AAP team at global and regional level and contribute to their reflections

Job Requirements

  • University Degree in Business Administration, Social Science, Community Development or relevant fields
  • Minimum of 5 years of experience (or combination of education, training and experience) in designing, overseeing and implementing project monitoring and evaluation in non-profit sector
  • Experience in project management, risk management and report writing and presentation is an asset
  • Capable of developing positive relation with stakeholders and with interlocutors, contributing to creating a healthy working environment

How to Apply

For more information visit website: https://www.icrc.org/

Alternatively you can submit application and CV with copies of relevant documents in person to the ICRC Delegation in Addis Ababa (Around Mrgenagna, in front of EIAR, around Egziabher ab church or, send to the ICRC delegation Addis, Ababa, Human Resource Department, P.O. Box 5701, Addis Ababa

Related Jobs

2 days left

Mekhil Empowerment and Training Plc

Customer Service and Administrative Assistant

Customer Service Officer

time-icon

Full Time

1 yrs

1 Position


Bachelor's Degree in Business Administration or in a related field of study with relevant work experience Gender: Female candidates only Duties & Responsibilities: - Manage and maintain schedules, appointments, and correspondence for the team or executives. - Respond to customer inquiries via phone, email, and in-person, ensuring timely and professional support. - Assist clients throughout their training journey to ensure a positive and productive experience. - Address and resolve customer complaints or issues promptly, following up as needed. - Maintain accurate records of customer interactions, transactions, and administrative documents. - Organize and maintain filing systems, both physical and digital, ensuring compliance with company policies. Required Skills: - Proficiency in MS Office (Word, Excel, PowerPoint, Outlook - Strong organizational and time management skills - Excellent communication and interpersonal skills

Addis Ababa

5 days left

Forward Logistics Technologies

Transport Marketing and Sales Manager

Marketing Manager

time-icon

Full Time

5 - 10 yrs

1 Position


Bachelor's Degree in Marketing, Sales, Business Administration or in a related field of study with relevant work experience, out of which 2 years in a managerial role Duties & Responsibilities: - Develop and execute strategic marketing and sales plans to grow platform usage - Lead a team of sales and field agents to promote and register users on the logistics platform - Identify target markets and expand business partnerships with logistics providers, transporters, and shippers - Organize and oversee marketing campaigns, promotional events, and digital outreach - Monitor market trends, competitors, and customer feedback to optimize strategy - Set and track KPIs, sales targets, and registration goals - Provide regular performance reports to company leadership - Represent the company at industry events, exhibitions, and networking opportunities

Addis Ababa

about 19 hours left

Joytech PLC

Assistant Office Manager

Office Manager

time-icon

Full Time

0 yrs

1 Position


Bachelor’s Degree in Business Administration or in a related field of study Duties and Responsibilities: - Manage and maintain the company's calendar, schedule appointments and meetings, and ensure all relevant parties are informed. - Coordinate and manage logistics for meetings, conferences, and events, both on-site and off-site. - Prepare and distribute meeting agendas, minutes, and other relevant materials as required.

Addis Ababa

about 19 hours left

Construction Contractors Association of Ethiopia (CCAE)

General Manager

General Manager

time-icon

Full Time

20 yrs

1 Position


Master's or Bachelor's Degree in Civil Engineering, Construction Technology and Management, Management, Business Administration, Construction Management or in a related field of study with relevant work experience

Addis Ababa

2 days left

Hijra Bank

Senior SWIFT Operator

Finance Officer

time-icon

Full Time

4 - 5 yrs

1 Position


Master's or Bachelor's Degree in Economics, Accounting, Business Administration or in a related field of study with relevant work experience, out of which 2 years of experience in international banking area.

Addis Ababa

2 days left

Hijra Bank

Senior International Banking Officer

Banking officer

time-icon

Full Time

4 - 5 yrs

1 Position


Master's or Bachelor's Degree in Economics, Accounting, Business Administration or in a related field of study with relevant work experience, out which f which 2 years of experience in international banking area.

Addis Ababa