Job Summary

Supervision and Daily Management

• Design and Maintain the scope of the activities and propose an evaluation plan
• Design and maintain SOPs and oversees the Day-to-day activities ensuring their application
• Monitors calls and request Volumes to ensure appropriate sizing of the quality of response
• Ensure that timely and appropriate feedback is provide to callers by the operators in the team

Data Management and Information Flows

• Liaise with operational department and management to maintain a regular flow of operational update to the team of operators and to set up regular briefing sessions
• Ensures accurate circulation of received and given information between affected people and concerned department
• Support Department a/o management in framing and formulating ad hoc requests (surveys or verification) for performance or risk prevntation purpose and designs appropriate tools and templates
• Cleans and ensure coherence of all data collected from calls and other provide recommendation following proper analysis

Case Management

• Decides on the level of sensitivity of class, ensure confidentially and referring to relevant department, provides support for timely follow-up

Reporting and proposal for improvements

• Produce regular reports and analyses trends on the cells activities for the rest of the delegations
• Liaise with the AAP team at global and regional level and contribute to their reflections

Job Requirements

• University Degree in Business Administration, Social Science, Community Development or relevant fields
• Minimum of 5 years of experience (or combination of education, training and experience) in designing, overseeing and implementing project monitoring and evaluation in non-profit sector
• Experience in project management, risk management and report writing and presentation is an asset
• Capable of developing positive relation with stakeholders and with interlocutors, contributing to creating a healthy working environment

How to Apply

For more information visit website: https://www.icrc.org/

Alternatively you can submit application and CV with copies of relevant documents in person to the ICRC Delegation in Addis Ababa (Around Mrgenagna, in front of EIAR, around Egziabher ab church or, send to the ICRC delegation Addis, Ababa, Human Resource Department, P.O. Box 5701, Addis Ababa