Customer IT Support Officer

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Customer IT Support Officer

Zemen Bank

ICT

Computer Science and Information Technology

Position

2021-02-08

2021-02-13

Required Skills

Required skills have not yet been specified for this position this job

Fields of study

No fields of study

Full Time

Job Description

Job Summary

The purpose of this job is to serve as a primary customer contact throughout established channels; to provide customers of the Bank with an online information and support and to assist them to smoothly use the products and services of the Bank; to provide first line support to users of Zemen Bank ATMs and point of sell services (POS); to provide information about the products and services of the Bank to new clients using phone, email, web chatting and other IT infrastructure equipment’s during regular business hours and off-office hours. He/she becomes the voice of the customer. He/she will be responsible for establishing, monitoring and maintaining information technology systems and services.

Job Requirement

Educational Qualification Required:

BSc. in Management Information Technology, Computer Science, or Electrical Engineering or in related fields.

Minimum Work Experience

Four years relevant experience (or experience in Banking or call centre operations environment in banks/utility companies).

Additional Skills:

Good understanding of applications, interfaces, and IT based banking technologies
Knowledge and expertise in enterprise technical support and IT support areas
A thorough understanding of call centre technologies and their interfacing with enterprise systems including CRM
Skill in using email, internet and web-chatting
Proven competency in communication skills both in verbal and written
Passion for customer service, customer satisfaction and commitment to meeting and exceeding customer expectations.
Excellent speaking, reading and writing skills of English and Amharic. Other local languages is a plus
Basic knowledge in banking operations
Excellent problem solving skills and analysing quantitative data
Excellent interpersonal and communication skill
Basic knowledge and skill in e-banking
Self-motivated and patient
Service oriented and skill in multitasking etc.

How to Apply

Interested and qualified applicants are invited to apply in person by attaching their non-returnable application and CV with all credentials to the Bank’s Human Resource Department within Five (5) working days from the date of this announcement.

Only shortlisted candidates will be contacted.

Human Resource Department

Zemen Bank S.C

Address: Kazanchis Abebech Bldg. (Near Radisson Blu Hotel)

Tel. +251115575870/+251115575166 /251115574462

Addis Ababa, Ethiopia

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