Job Expired
Officer Customer IT Support
Zemen Bank
ICT
Computer Science and Information Technology
------
4 years
Position
2021-02-10
to
2021-02-13
Full Time
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Job Description
Job Summary
The purpose of this job is to serve as a primary customer contact throughout established channels; to provide customers of the Bank with an online information and support and to assist them to smoothly use the products and services of the Bank; to provide first line support to users of Zemen Bank ATMs and point of sell services (POS); to provide information about the products and services of the Bank to new clients using phone, email, web chatting and other IT infrastructure equipment’s during regular business hours and off-office hours. He/she becomes the voice of the customer. He/she will be responsible for establishing, monitoring and maintaining information technology systems and services.
Job Requirement
Educational Qualification Required:
- BSc in Management Information Technology, Computer Science, or Electrical Engineering or in related fields.
Minimum Work Experience
- Four years relevant experience (or experience in Banking or call centre operations environment in banks/utility companies).
Additional Skills:
- Good understanding of applications, interfaces, and IT based banking technologies
- Knowledge and expertise in enterprise technical support and IT support areas
- A thorough understanding of call center technologies and their interfacing with enterprise systems including CRM
- Skill in using email, internet and web-chatting
- Proven competency in communication skills both in verbal and written
- Passion for customer service, customer satisfaction and commitment to meeting and exceeding customer expectations.
- Excellent speaking, reading and writing skills of English and Amharic. Other local languages is a plus
- Basic knowledge in banking operations
- Excellent problem solving skills and analyzing quantitative data
- Excellent interpersonal and communication skill
- Basic knowledge and skill in e-banking
- Self-motivated and patient
- Service oriented and skill in multitasking etc.
How to Apply
Interested and qualified applicants are invited to apply in person by attaching their non-returnable application and CV with all credentials to the Bank’s Human Resource Department within Five (5) working days from the date of this announcement.
Only shortlisted candidates will be contacted.
Human Resource Department Zemen Bank S.C Address: Kazanchis Abebech Bldg. (Near Radisson Blu Hotel) Tel. +251115575870/+251115575166 /251115574462 Addis Ababa, Ethiopia
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