Purpose of the Job:

It is to enhance customer satisfaction by serving them with due care and maximum efficiency and promote the branch’s resource mobilization effort by cross-selling the bank’s products.

Main Duties and responsibilities:

• Collect and deliver cash from and to the Till Administrator.
• Receive and pay cash from customers after proper identification, verification and posting transactions.
• Perform account opening and closing, receive applications for and set up Sweep, Standing Order, Amendments, Refund, and Revokes.
• Prepare and issue cheque books and passbooks and provide bank statements for customers at request.
• Check and countersign vouchers, process standing instructions, accept stop payment orders from customers and obtain supervisor approval.
• Send credit summary and outward cheque to Head Office, and perform special (RTGS) and bulk cheque clearance activities.
• Assist customers at the counter in filling forms, opening new accounts, transferring forms, and collecting payments.
• Exchange notes and coins for customers, and sort, arrange and wrap notes by denominations in bundles of hundreds.
• Sort daily tickets, take run-ups to check against summary total, check and balance physical cash with the Branch Till Administrator, and journalize daily transactions.
• Collect and validate Original Payment Instruments against the System, collect deposit of cheques and other financial instruments, and prepare and issue Payment Instruments.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Identify and review accounts to be closed, receive request to close account and follow steps within the system prompts to close the account and bring to a zero balance to get the account flagged as closed.
• Receive customer complaints or inquiries, resolve issue within one’s scope of authority or answer queries, and refer unresolved customer grievances to Customer Service Supervisor for further investigation.
• Educate customers about the Bank’s products whenever opportunities allow for this and without damaging service delivery performance.
• Record potential sales leads and refer or route to an account manager/relationship manager.

Required number: 40

Function: Customer Management

Department: Branch Operations

Division: Branch

Reporting To: Customer Service Supervisor

Direct reports: N/A

Duty Station: Branches

Job Requirements

Qualification and Experience:

Trainee/Associate

• Bachelor’s degree in Marketing, Accounting, Management, Economics or related fields

Working experience

• Entry level/no experience required 
• Graduation year: 2019-2021
• CGPA 2.5 and above

How to Apply

Interested applicants should submit their non-returnable CV and photocopies of other relevant documents with application letter to Hijra Bank S.C through the email below only.

NB: Applicants should have to specify (write) the position they are applying for on their cover   letter and email statements and any application after dead line will not be accepted.

Email:  hijrabank2019@gmail.com

Only short -listed candidates will be contacted

NB: -Applicants should have to specify (state) the position they are applying for on their application letter and on the subject line of email statements. Any application after dead line will not be accepted.