Job Description

Job Purpose:

The role of the Junior IT support officer is to assist employees who are experiencing any procedural or operating difficulty with the use of IT applications, products or services. 

Duties & Responsibilities

• Be present and visible in the Help Desk and available to users requiring to provide technical assistance;
• Learn fundamental operations of commonly used software, hardware, and other equipment;
• Respond to requests for technical assistance in person, via phone, electronically;
• Diagnose and resolve technical hardware and software issues;
• Assures system stability and security;
• Analyze problems and implement solutions according to relevant procedures;
• Resolves and repairs problems within scope of authority;
• Installs and configures hardware like printer, scanner, UPS, Photocopy Machine,Modem, Network card, applications software etc.;
• Provide accurate information on IT products or services.
• Give remote support to users. (telephone, Skype for business or Team Viewer)
• Assist with on boarding of new users.
• Prioritizing and managing many IT support open cases at a time.
• Performs other duties as assigned or required.

Job Requirements

Qualification:

• Diploma in Computer Science, Information Science, Information Systems or related fields

Work Experience:

• A minimum of 3 (three) years of relevant experience.

Required Competencies and Knowledge:

• Expert user of Microsoft office package, Windows 7, Windows 8 and Windows Server operating systems including Linux and open source packages
• Recognize the function of basic network infrastructure such as routers and switches
• Expert user of the majority of desktop applications
• Ability to support Wide Area Network and client/server based applications
• Understand the basic principles of structured cabling and the practicalities of connecting network devices.

How to Apply

• Only candidates meeting the required qualifications are invited to send their application letter and updated CV (without any supporting documents at this stage) via recruitment@ab-ig.com and/or www.ethiojobs.net
• Please mention the specific position you are applying for on the subject line of your email, candidates who do not follow the application instruction will not be considered.
• Due to the large volume of applications, only short-listed candidates will be contacted.