Bachelor's Degree in Business or in a related field of study with relevant work experience in a customer service role or related field. Workplace: Kera Duties & Responsibilites: - Respond promptly to customer inquiries via phone, email, or in person at the Kera office. - Maintain detailed and accurate records of customer interactions, complaints, and resolutions. - Work closely with other departments, such as sales, logistics, and technical teams, to address customer needs effectively. - Build and maintain strong, professional relationships with customers to promote trust and loyalty. - Ensure all customer service activities align with company policies and quality standards. Required Skills: - Exceptional verbal and written communication skills in [list relevant languages, if any]. - Strong problem-solving abilities and attention to detail. - Ability to remain calm and professional under pressure. - Proficiency in using customer relationship management (CRM) tools and software.

Master's or Bachelor's Degree in Business Management, Public Administration, Mechanical Engineering, Electrical Engineering, Chemical Engineering, Industrial Engineering or in a related field of study with relevant work experience, out of which 6 years in a supervisory/managerial position Duties & Responsibilities: - Implement policy decision of the owners/Board of Directors; to provide general polices, guidelines, procedures and rules for the functions of the company - To prepare and submit the company's strategic plan, annual budget and work program and implements on approval by the owners/board - To allocate budget resources, formulate policies, coordinate business operations, monitor and motivate staff, manage operational costs, ensure good customer service, improve administration processes, engage with suppliers, hire and train employees, identify business opportunities and monitor financial activities

Bachelor's Degree in Business Management, Personnel Management or in a related field of study with relevant work experience Duties & Responsibilities: - Participate in the Creation and implementation of training programs based on needs identified by supervisors or customers. - Assist the senior training coordination and follow up Expert in measuring the effectiveness of training programs by collecting data on participant satisfaction and retention rates. - Participate in the Developing and maintaining of training materials such as manuals, workbooks, and presentations. - Assist the senior training coordination and follow up expert in Designing and developing computer-based training programs using special software packages such as Adobe Captivate or Articulate Presenter.

Bachelor's Degree in Business or in a related field of study with relevant work experience, Out of Which 2 years in a similar position Or 4 years as a Senior Customer Service Officer/ experience preferred in a Microfinance Institution

MBA or BA Degree in Business Management, Law Engineering or in a related field of study with relevant work experience

Bachelor's Degree in Management, Human Resources, Hospitality Management, ICT or in a related field of study with relevant work experience Duties & Responsibilities: - Design and implement comprehensive performance management systems, including tools and methodologies for performance appraisal. - Organize and conduct regular performance evaluations aligned with company standards and objectives. - Analyze performance data to identify trends, strengths, and areas requiring improvement. - Assess organizational training needs and design targeted development programs.