Job Expired
Customer Service Manager Grade I
Dashen Bank
Business
Business Administration
------
6 years
Position
2021-03-18
to
2021-03-25
Full Time
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Job Description
Job Summary
Customer Service Manager Grade I (Adola Weyu Branch under Hawassa District)
DB/ Vacancy-025/21
Job Summery
- The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.
Job Requirements
Academic & Professional Qualification
- Bachelor degree in a business related field e.g. accounting, management, economics, business administration
Experience
- Minimum of Six (6) years banking experience
Required Technical Competency
- Understands the basic mechanisms of general financial products and services.
- Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
- Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
- Ability to respond to basic client inquiries and instructions and the capability of advising and resolving most issues and requests.
- Project management skills
How to Apply
- Interested and qualified applicants should apply through application form
- Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.
- Finally, please scan and attach all relevant credentials i.e. Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV shall be attached in PDF format (*mandatory) via (http://ethiojobs.net).
- Applicants who do not have ethiojobs account need to register using personal email account,
- CV‘s shall not be more than 3 pages and saved in PDF format (mandatory).
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