Danish Refugee Council

Position: Area Support Services Manager

Job Time: Full-Time

Job Type: Contract

Place of Work: 70% in Jigjiga and 30% in Dolo Ado, Ethiopia

Posted date: 16 seconds ago

Application Deadline: May, 3/2021 (10 days left)

INTRODUCTION 

The Danish Refugee Council (DRC), an international non-governmental organization (NGO), has been providing relief and development services in the Horn of Africa since 1997. DRC promotes and supports solutions to the problems faced by refugees, internally displaced people (IDPs), and migrants. The organization has offices across the region and has been operational in Ethiopia since 2009. With funding from bilateral and multilateral donors, DRC is currently implementing a range of activities across Ethiopia and Djibouti, including WASH and shelter provision, child and youth protection, Gender-based violence response, awareness-raising of migration risks, protection monitoring of migration routes, and livelihoods support for returning migrants or those at-risk of migration.

RESPONSIBILITIES 

Management

• Lead and manage Support Team Leaders (including people planning, performance, well-being, and development)
• Ensure the functioning of high performing support teams ensuring high-quality approaches are maintained
• Manage, deliver and report on current operations support in Jijiga Area Office and Dollo Ado Base
• Develop and improve operational approaches, compliance, and systems, and support the Area Manager to build and deliver effective and sustainable interventions. 
• Responsible for the strategic development, management, and implementation of the support operations
• Ensure appropriate technical support is available to programs, in line with organizational priorities 
• Ensure support for annual planning and review processes 
• Direct responsibility for ensuring that the DRC Programs operate following DRC’s support function guidelines

DRC Dynamics ERP System

• Ensure ERP functionality is properly used by relevant staff
• Apply reports and data analytics from DRC Dynamics to improve overall performance
• Act as the heavy user for required functionalities

Operational Management

• Support the Area Manager and Area Senior Management Team in liaising with donors and authorities, especially as relates to issues of compliance, registration, and audit
• Oversee the Support units for the Area/Base by providing strategic leadership and technical support to the areas under the supervision
• Supervision audits and controlling and implementation of corrective actions related to DRC’s operational standards within the support area.
• Ensure that DRC retains and continually develops its operational capacity to provide rapid emergency response in particular within its procurement and transport systems
• Develop a risk management plan for the country that identifies the major financial and operational risks and implement a mitigation strategy
• Ensure that all administrative and legal-related systems are accurate and maintained
• Work to build the capacity of the operational support staff throughout the operation through frequent in-service training sessions and mentoring support
• Contribute to the development and implementation of DRC’s global development initiatives

Team Management

• Direct line supervision of Support Team Leaders (Finance, Admin/HR, Finance) 
• Oversight of Support teams in Area and Base
• Supervision and oversight of recruitments and staffing structure of Support team
• Training and performance management of Support teams
• This role is based in the Jijiga Area Office, covering DRC’s programming in the Area and Dollo Ado Base, and will require regular field travel to Dollo Ado and program activity sites in both locations.

As Manager the post-holder is responsible for the following:

• Accountable for achieving DRC’s strategic goals and objectives within the area of responsibility
• Accountable for making significant decisions on what the unit does: its purpose, functions, and role, and for making commitments and decisions that require the expenditure of significant unit resources.
• Accountable for people management of direct reports. This includes hiring & firing, objective setting, probation, performance appraisal, development of staff, managing performance, including poor performance, etc.
• Accountable for making sound decisions based on DRC policies, MOPs, standards, and the advice of technical experts in DRC

Experience and Technical Competencies: (include years of experience)

Experience 

• At least 3 years experience in a senior support services management role 
• At least 1 year of relevant experience working for UN/NGO
• At least 2 years experience with people management 

Skills

• Proven significant financial, information, and systems management experience
• Significant experience in procurement and tender processes
• Understanding and experience of institutional fundraising
• Experience working in an ERP system, including supply chain, finance, and HR systems
• Reporting & Communication skills; with experience in financial reporting and audits 
• Financial management skills, with experience in budget and expense management, and financial reporting
• Compliance skills; with experience of ensuring activities and expenses are in line with relevant guidelines
• Liaison/coordination skills; with experience communication and coordinating with humanitarian partners, local authorities, community leaders, beneficiaries, and other stakeholders. 
• Full professional proficiency in Somali and English

Education (include certificates, licenses, etc.):

• Master’s degree in Economics, Business management, Political science, or other relevant fields 

Languages: (indicate fluency level)

• Fluent Somali essential
• Excellent verbal and written English.
• Proficiency in other Ethiopian languages preferred

All DRC roles require the post-holder to master DRC’s core competencies: 

• Striving for Excellence: Focusing on reaching results while ensuring efficient processes. 
• Collaborating: Involving relevant parties and encouraging feedback. 
• Taking the lead: Taking ownership and initiative while aiming for innovation. 
• Communicating: Listening and speaking effectively and honestly. 
• Demonstrating integrity: Acting in line with DRC's vision and values

For general information about the Danish Refugee Council, please consult www.drc.ngo

Gender Equality: DRC is committed to achieving gender parity in staffing at all levels. In light of this, women candidates are particularly encouraged to apply to bridge the gender gap.

Equal Opportunities: DRC is an equal opportunity employer. We value diversity and we are committed to creating an inclusive environment based on mutual respect for all employees. We do not discriminate based on age, sex, disability status, religion, ethnic origin, color, race, marital status, or other protected characteristics

We encourage only qualified Ethiopian Nationals to apply. DRC considers all applicants based on merit.

DRC as an employer

By working in DRC, you will be joining a global workforce of around 8000 employees in 40 countries. We pride ourselves on our:

• Professionalism, impact & expertise
• Humanitarian approach & the work we do
• Purpose, meaningfulness & own contribution
• Culture, values & strong leadership
• Fair compensation & continuous development

DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct about DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse, and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process

How to apply

Interested candidates who meet the required qualifications and experience are invited to submit through the link an updated CV and cover letter explaining their motivation and why they are suited for the post.