Open to External and Internal Candidates

Vacancy No: IOM-SVN/0067/21

Position Title: Project Assistant (data quality control) – FAP

Duty Station: Addis Ababa, Ethiopia

Classification: G5

Type of Appointment: SST, Six months with possibility of extension

Estimated Start Date: As soon as possible

Posting Period: 11.05.2021-25.05.2021

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive environment. External candidates are eligible to apply to this vacancy.

Context:

• Under the direct supervision of the Family Assistance Program (FAP) Team Leader and the overall supervision of FAP Project Coordinator, the successful candidate will be based in Addis Ababa and will be accountable and responsible for assisting the streamlining of applicant case processing and guiding family members on how to correctly complete the German Family Reunification (FR) visa application and supporting documentation checklists.

Core Functions / Responsibilities:

• Act as the quality control focal point for the project in Addis Ababa, assist in the day-to-day quality control monitoring of the visa applications, and supporting the Team Leader in the monitoring of the FAP activities;
• Assist the Team Leader to monitor all activities on FAP internal software, verifying ensuring accuracy of data entry activities;
• Ensure that the questionnaires filed with the visa applications are accurate and meet the requirements set by the donor, and report immediately any quality issue to the Quality Control Officer;
• Enhance capacities of Migrant Service Assistants (MSAs) through providing ad hoc trainings to promote knowledge and application of the SOPs;
• Assist with the report preparation and data-management of the FAP project by preparing statistical and thematic reports whenever required;
• Report to FAP management of any problems or issues arising immediately and regularly make suggestions on how to improve efficiency and service; 
• Maintain a positive working relationship with the German Embassy staff locally and with external counterparts involved with the processing of this caseload;
• Maintain and promote confidentiality and integrity of all FAP-related matters and of all beneficiaries, in accordance with guidelines and instructions;
• Take active steps to mitigate fraud and malfeasance, and to monitor the integrity of records containing individual data;
• Perform any other duties as may be assigned.

Job Requirements

Minimum required qualifications, experience and competencies:

Education

• University degree or equivalent in Business Management, Client Services, Social Science, Engineering Science or related discipline preferred; or an equivalent combination of education, training & experience. 

Work Experience

• Minimum 5 years of relevant professional experience in a similar setting & capacity preferred; Demonstrated ability to maintain accuracy & confidentiality in performing responsibilities.
• Demonstrated proficiency with Microsoft Office applications, including Excel, PowerPoint, Good knowledge of information technology and proficiency in Microsoft Office applications especially Excel, Word, PowerPoint and Publisher.
• Previous work experience in international organizations and service industry companies would be an advantage.
• Strong interpersonal & intercultural skills with an attention to detail

Languages:   

• Knowledge of English is required
• Knowledge of German and Tigirigna is advantageous.

Competencies 

• The incumbent is expected to demonstrate the following values and competencies:

G1 to G5

Values

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioral indicators

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

How to Apply

Interested candidates are invited to submit their application/ motivation letter enclosed with only detail CV written in English via our e-mail address SLOAddisAababaHR@iom.int, by 25^th May 2021 at the latest, referring the position title and Vacancy number in the subject line of your email; no photocopies of educational/training certificates is required at this stage; applicant who doesn`t follow the required application procedure will automatically be disqualified from the competition.

Only shortlisted candidates will be contacted.

We strongly encourage qualified women to apply!