Service delivery and Client Management

• Being the point of contact for customers (potential to existing) and building and maintaining a long-term relationship with clients of Ethiojobs
• Support existing and new clients on issues regarding posting, package and access to the website.
• Ensure the account has relevant details including company profile and logo
• Posting the Vacancy on Ethiojobs website according to the Job Description.
• Developing Job Description and give recommendation to the clients about Job Description as applicable
• Providing the Link through Email after the Vacancy have been posted and take corrective measure upon the request of the Client.
• Ensuring the sustainability of client satisfaction on Ethiojobs services and products (follow up with email and call and send out survey)
• Monitoring and Tracking the usage of the product and updating the client package database.
• Reviewing weekly newspaper and provide relevant information for business development and marketing activity.
• Managing and solving problems occurring with clients regarding the posted vacancy.
• Developing and communicating timely activity report.
• Updating relevant data daily, weekly, monthly…. As applicable on google sheet, excel
• Provide sales and marketing material to the customer through email or in person
• Delivering after sales services (creating/updating account, posting jobs, following up collection, following customer for service satisfaction)
• Create account for new customers (ensure the account has relevant details including company profile and logo)
• Developing Job Description and give recommendation to the clients about Job Description as applicable
• Create account for public/ Government job advert, identify and post jobs
• Recording daily sales, posted jobs…
• Follow up day to day post to ensure the quality job advert
• Resource resources for lead generation and communicate to the team
• Other activities provided by Account manager, account executive
• Address the customers sales and service inquiry (Sales and marketing)
• Share information to communication team for social medial engagement
• Ensure the detail of existing clients is updated per the recently signed subscription details

Team Collaboration

• Assist Account manager and account executive. Coordinate with other IMS team for smooth client relation
• Coordinate with finance team regarding payment process

Job Requirements

Requirement

• BA in Marketing, Management and other relevant filed
• 0-1 years of experience of working in Sales.

Skills 

• Ability to prioritize among competing tasks.
• Experience working in Internship programs.

How to Apply

Interested and qualified applicants can send their CV only to hr@ethiojobs.net