FH Heartbeat

At Food for the Hungry/ FHE, we operate under a set of guiding principles we call “The Heartbeat.” This includes our Values, Vision and Purpose, which serve as the explanation of who we are and how we work as an organization. Together we follow God’s call responding to human suffering and graduating communities from extreme poverty. Position: JEOP Accountability and Protection Officer

Number of Positions: One

Duty Station: Mekele

Duration of Contract: One-year contract, renewable (with 60 working days probation)

Job Summary

JEOP is an emergency food distribution program targeting transitory food insecure households. Catholic Relief Services (CRS) lead the JEOP consortium where FH Ethiopia is among the implementing consortium members in targeted woredas of Tigray. The JEOP Accountability and Protection Officer is based in Mekelle working alongside FH M&E staff. He/She is responsible for effective implementation of accountability activities including establishing and reinforcing the JEOP Accountability Mechanism (JAM), provide training for training of community help desk, local government officials and JEOP field based supply chain staff. She/He will be collecting, analyzing and sharing feedback data, tracking the response rate for complaints/feedback received and preparedly documenting feedback data for internal and external reporting

Principal Responsibilities

• Ensure that appropriate compliant/feedback and Response channels are operational
• Ensure that community are aware of the JEOP feedback system including channels, process, confidentiality, and progress of feedback.
• Support reporting and closing the feedback loop
• Support field staff on selection/recruitment, training and supervision CHD members.
• Support designing of alternative channels and approaches such as exit interviews, PDM survey, focus group discussion, distribution observation to receive feedback from the JEOP project participants
• Act as an accountability focal point at distributions in cases where CHDs are non-operational
• Support sensitization regarding pilot telephone hotline for receiving sensitive feedbacks
• Closely work with protection and safeguarding offices on handling  sensitive feedbacks
• Support quarterly and annual reporting to CRS

Provide any technical support for JEOP unit as may be requested by the supervisor

SAFETY AND SECURITY RESPONSIBILITIES

• Each FHE staff member should adhere to all pertinent policies concerning safety and security policy of FH. Lapses in safe conduct can jeopardize the health and welfare of all staff.
• Every FHE staff member has an obligation to learn and understand the security situation where they are located.
• Each FHE staff member should adhere to all pertinent policies concerning safety and security. This includes, but not limited to, personal safety, road safety, etc.

GENDER RESPONSIBILITIES

• Provide adequate time to staff to participate in gender sensitivity workshops and related events.
• Through observation, interviews, and spot-checks, ensure that the staff planning, Implementation, monitoring and Evaluation process is gender sensitive.
• Facilitate open and regular discussions with staff on about the work environment, policies, and values convenient to gender issues.

SAFEGUARDING POLICY

FH strives to provide an environment free from sexual exploitation and abuse and harassment in all places where relief and development programs are implemented. FH holds a zero-tolerance policy against sexual exploitation and abuse and harassment. FH expects its employees to maintain high ethical standards, protect organizational integrity and reputation, and ensure that FH work is carried out in honest and fair methods, in alignment with the FH Heartbeat and safeguarding and associated policies. Violations to stated policies will be subject to corrective action up to and including termination of employment.

Job Requirements

Job Level Specifications

• Full agreement with FH’s Christian foundation and beliefs as expressed in The Heartbeat: our Values, Vision, and Purpose.
• Ability to communicate with organization members.
• Physical fitness to operate in a different weather environment.
• Shows a positive attitude that contributes to a good working atmosphere in the office
• Maintain or retain confidential internal information of the organization.
• Ability to work with minimum supervision as part of the team in fast-paced emergency environment
• Strong understanding of accountability, and dedication to listening to project participants
• Strong empathy, active listening skills plus ample patience
• Fluency in written and spoken English and Tigrinya. Additional language skills an advantage.
• Analysis and problem-solving skills with ability to make sound judgment acting with an exceptionally high degree of integrity.
• Strong relationship management skills and the ability to work closely with field staff and local government stakeholders.
• Proactive, results-oriented, problem-solving and service-oriented
• Attention to detail, accuracy and timeliness in executing assigned responsibilities

Education/Certifications

• BA degree in Social Sciences

Experience

• At least 3 Years’ experience in a similar position preferably in an NGO setting.

Distinguishing Competencies

• Proven experience in safeguarding, protection, gender, or law
• Able to work on a high level with Word, Power Point, and Excel
• A previous experience in USAID funded project strong advantage

up to 50% travel to project woredas within the region

Language

Proficiency in both spoken and written English. Knowledge of local language of the intervention area is preferred.

How to Apply

Female applicants are highly encouraged to apply

Competent candidates can submit ONLY their application and updated CV to: recruitment_fhe@fh.org

Candidates MUST refer the position title on the subject line of their email and application letters.