Job Expired

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Senior Business Development Officer

MOSS Ict Consultancy

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Business

Business Management

Addis Ababa

1 Position

2021-05-27

to

2021-06-06

Required Skills
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Fields of study
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Full Time

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Job Description

Reports to: Business Development Manager        

Staff Reporting to this Position: None 

Job Summary

The Senior Business development Officer is responsible for acquiring and maintaining the key client accounts; determining how best to service and motivate key accounts to stay with the business through having depth understanding of competing products/services, discount and pricing structures, and overall strengths and weaknesses of MOSS; leading client account planning cycle and ensures that client’s needs and expectations are met by the business; representing the entire range of company solutions to the assigned customers.

Detail Duties and Responsibilities

  • Acquires a thorough understanding of key customer needs and requirements.
  • Proposes solutions that meet customer needs and expectation through maintaining customer relationship.
  • Ensures the correct products and services are delivered to corporate customers in a timely manner.
  • Serves as the link of communication between key customers and internal teams.
  • Resolves any issues and problems faced by key customers and deal with complaints to maintain trust.
  • Makes sure detailed business analysis is conducted through using internal data and external data when necessary;
  • Tracks and records reasons for customer complaints to ensure further customer service enhancements and avoid customer complaints.
  • Plays an integral part in generating new sales that will turn into long-lasting relationships.
  • Assists in the identification and evaluation of new business opportunities, and attainment of attainment of new accounts for the business.
  • Prepares regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
  • In collaboration with the customer support functions and other sales departments, as complementary cross-functional efforts, works to meet account performance objectives and the key accounts’ expectations.
  • Performs such other related duties as may be assigned by immediate supervisor.  

Job Requirements

Education

  •  MA or BA Degree in Marketing or Business Management or Economics, Project Management or and other related fields.

Experience

  • Five years of experience in managing business or corporate customers.

Competency and Skill

  • Know the different stages of B-to-B sales, from preparation to closure of the sales.
  • Ability to propose the right solution to a customer requirement.
  • Ability to communicate.
  • Ability to build and develop fruitful long-term relationships with diverse stakeholders.
  • Knowledge of customers and their environment
  • Strategic analysis concepts (sector, customers, market, players, products)

How to Apply

Interested and qualified applicants can send their CV to HR@mossict.com 

Note: Use " Senior Business Development Officer" as the subject line of your email

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