Available positions: Three; only for Ethiopians and those with work permit

Job Summary: Facilitate communication between parties who speak two different languages over the phone by conveying information effectively in a professional and neutral manner with the goal of ensuring communication in alignment with job and company expectations.

Weekly workload: a minimum of 44 hours from late afternoon to evening to align with Pacific Standard Time day shift. 

Job Requirements

Required languages:

• 1 between English and Hindi, 1 English and Urdu 

Qualifications and Education Requirements:

• Proficient, accent-neutral, near-native English,
• University diploma or above,
• 1-2 years customer service environment experience,
• Stable job history,
• Good attendance record,
• Ability to sit for long hours,
• Prior interpretation experience is a plus but not a required,
• Knowledge and use of PC systems/CRM and Google Serach is a must.

Preferred Skills:

• Superior oral and written communication skills,
• Computer literacy with the ability to type a minimum of 20 WPM,
• Competency in a service organization environment,
• Ability to work independently,
• Self-motivated, willingness to constantly improve,
• Attention to detail and be able to multi-task and prioritize work on a daily basis,
• The ability to focus on a fast-pased environment while handling calls with a courteous, friendly and well-spoken tone,
• Strong people’s skills and be able to communicate both orally and written form.

Special requirements:

• Because of working time in late hours those living in and around Lebu area are most welcome. 

How to Apply

Interested applicants, please send your updated CV via email to hr.bcadconsulting@gmail.com with mentioning what you apply for on the subject line.