Job Expired

company-logo

Customer Service Executive

Jotun Ethiopia Paint Manufacturing PLC

job-description-icon

Business

Business Administration

Adama

1 years

Position

2021-07-29

to

2021-08-12

Required Skills
Required skills have not yet been specified for this position this job
Fields of study
No fields of study

Full Time

Share

Job Description

Jotun is one of the world's leading manufacturers of decorative paints, marine, protective and powder coatings. The Group has 62 companies and 40 production facilities around the world, and more than 9 800 employees. Jotun is represented in more than 100 countries through own subsidiaries, joint ventures, agents, branch offices and distributors. The Jotun Group’s sales in 2018 was NOK 17.7 billion. The Jotun Group is organized into four segments and seven geographical regions, and has its head office in Sandefjord, Norway.

Provide excellent customer service to internal and external customers by liaising with customers, processing and monitoring orders, invoices, credits and complaints to ensure accurate and efficient working procedures and high level of customer satisfaction.

JOB DESCRIPTION

Responsibilities:

  • Execute customer’s orders by processing and coordinating closely among the operations departments for order processing and delivery flow to ensure good and efficient customer service is provided.
  • Perform invoicing of Customers’ orders in an accurate and efficient manner and respecting local laws and Jotun procedures.
  • Coordinate the activities within the Customer Service Department assuring that the Customer orders are processed in a timely and efficient manner, promoting lean solutions and best practices.
  • Follow up Customers’ complaints to ensure they are dealt with in a timely and efficient manner by issuing investigation tasks followed by conclusion input and raising requests for return notes and credit notes where required.
  • Actively handle customers' inquiries through e-mail, telephone or face to face in a timely and professional manner in order to provide a high-quality customer service.
  • Handle customer complaints effectively by quickly understanding the issue and coming up with sound solution in order to increase customer’s satisfaction
  • Verify, enter and review system prices accurately with the customer’s purchase orders and sales orders.
  • Communicate with sales and customers to verify that all details are correct and clear up any missing details or inconsistencies on orders.
  • Monitor daily follow up of orders and change dates if applicable to achieve correct backlog and OTIF.
  • Handle approved Sales Returns with appropriate information on charges and create credit note when required.

 We can offer

  • Extensive opportunities for professional and personal development, both through on-the-job training and Jotun Academy.
  • A friendly and supportive working environment.
  • An international corporate culture founded on our four values; Care, Respect, Loyalty, and Boldness.

Company: Jotun Ethiopia Paint Manufacturing PLC

Scope Of Work: Local

Contract Type: Regular

Job Requirements

Education:

  • Bachelor Degree in Business Administration/Management (Required)

Language:

  • Amharic, English

Work Experience:

  • PF Customer Service
  • Other qualifications (certificates, skills etc.):

How to Apply

Interested and Qualified Applicants can Apply by using this link 

Related Jobs

4 days left

Ahununu Trading PLC

Evening Dispatch Officer

Dispatcher

time-icon

Full Time

1 - 2 yrs

2 Positions


Bachelor's Degree or Diploma in Business Administration or in a related field of study with relevant work experience in logistics, transportation, or dispatch operations Working Hours: The working schedule for this role is from 7:30 PM to 3:30 AM. Salary: Attractive Duties & Responsibilites: - Strategically manage the evening dispatch schedule to optimize efficiency and ensure timely delivery of goods. - Act as the primary liaison for drivers, operational staff, and stakeholders during the evening shift, addressing queries and providing support. - Ensure dispatch-related documentation, including delivery notes, shipping manifests, and compliance logs, is completed with accuracy and efficiency. - Guarantee that all dispatch activities align with company policies, industry standards, and legal requirements. - Provide support, guidance, and leadership to evening shift team members, ensuring alignment with company values and operational objectives.

Addis Ababa

6 days left

Matilda Business Group Plc

Store Head

Store Head

time-icon

Full Time

1 - 2 yrs

1 Position


Bachelor's Degree in a related field of study with relevant work experience Duties & Responsiblites: - Lead and manage all store operations to meet sales goals and customer satisfaction targets. - Supervise, train, and motivate store staff to ensure high performance and productivity. - Monitor inventory levels, manage stock replenishment, and minimize losses and shrinkage. - Ensure excellent customer service is delivered at all times. - Plan and execute merchandising and display strategies to enhance sales. - Handle customer complaints, queries, and feedback professionally. Required Skills: - Proficient in MS Excel. - Strong verbal and written communication skills. - Ability to multitask and internal controls. - Hardworking and honest. - Excellent problem-solving and decision-making skills. - Having IT skills is a plus.

Addis Ababa

9 days left

Yimaru Academy

General Manager

General Manager

time-icon

Full Time

2 - 5 yrs

1 Position


Master's or Bachelor's Degree in Business Administration, Education Management, Project Management, or in a related field of study with relevant work expereince in a managerial or project management role, preferably in education, training, or e-learning. Duties & Responsibilites: - Develop and execute Yimaru Academy’s strategic vision, ensuring alignment with short-term and long-term goals. - Oversee and coordinate all major departments, ensuring smooth collaboration and efficiency - Supervise and optimize the academy’s day-to-day operations to ensure efficiency and productivity. - Work closely with the Marketing Manager to develop and execute promotional strategies. - Recruit, train, and mentor staff to build a high-performing team. - Maintain high standards for student experience and learning outcomes.

Addis Ababa

9 days left

Yimaru Academy

Admin/ Receptionist

Receptionist

time-icon

Full Time

1 yrs

1 Position


Bachelor's Degree or Diploma in Business Administration, Management or in a related field of study with relevant work experience in administration, reception, or customer service roles. Duties & Responsibilities: - Front Desk & Customer Service - Student & Client Management - Office Administration & Operations - Financial & Payment Processing Support - Event & Meeting Coordination - Communication & Reporting Required Skills: - Excellent communication and interpersonal skills. - Proficiency in Microsoft Office (Word, Excel, Outlook) and basic data entry tools, Google apps. - Strong organizational skills with the ability to multitask and prioritize. - Friendly, professional, and detail-oriented personality.

Addis Ababa

16 days left

Parcel Logistics PLC

Business Developer

Business Development Expert

time-icon

Full Time

3 yrs

1 Position


Bachelor’s Degree in Marketing, Business Administration, or in a related field of study with relevant work experience in marketing, preferably in the logistics or transportation industry.  Duties & Responsibilties: - Finding New Customers:  Identifying potential clients and proactively reaching out to them. - Conducting Face-to-Face Meetings: Building relationships with customers and understanding their needs. - Presenting Services: Explaining the benefits of the company's offerings and demonstrating how they can meet customer needs. - Negotiating and Closing Deals: Working with customers to reach agreements and secure sales. - Managing Customer Relationships: Providing ongoing support and building long-term relationships with clients. - Monitoring Competitors:  Staying up-to-date on competitor activities and market trends. Required Skills: - Excellent communication and interpersonal skills.  - Strong analytical and problem-solving abilities. 

Addis Ababa

25 days left

Yimaru Academy

Receptionist/Admin

Receptionist

time-icon

Full Time

1 yrs

1 Position


Bachelor's Degree or Diploma in Business Administration, Management or in a related field of study with relevant work experience in administration, reception, or customer service roles. Duties & Responsibilites: - Greet and assist visitors, students, and clients in a professional and friendly manner. - Maintain student records and enrollment data accurately. - Manage office supplies and ensure the workplace is well-organized and stocked. - Assist in processing student tuition payments, invoices, and receipts. - Assist in organizing internal meetings, training sessions, and student orientations. - Maintain clear communication between students, instructors, and management.

Addis Ababa