Level IV Diploma in a related field of study with relevant work experience\ Duties and Responsibilities: - Answer incoming calls and respond to customer queries promptly and professionally. - Log all customer interactions accurately in the system. - Escalate complex issues to the appropriate department or supervisor.

BA Degree or Diploma in a related field of study with relevant work experience Duties and Responsibilities: - Answer inbound calls promptly and professionally, providing information and assistance to callers. - Make outbound calls to follow up on inquiries, provide updates, or gather necessary information. - Accurately record details of inquiries, comments, and complaints in the company's CRM system.