Bachelor's Degree in Business or in a related field of study with relevant work experience in a customer service role or related field. Workplace: Kera Duties & Responsibilites: - Respond promptly to customer inquiries via phone, email, or in person at the Kera office. - Maintain detailed and accurate records of customer interactions, complaints, and resolutions. - Work closely with other departments, such as sales, logistics, and technical teams, to address customer needs effectively. - Build and maintain strong, professional relationships with customers to promote trust and loyalty. - Ensure all customer service activities align with company policies and quality standards. Required Skills: - Exceptional verbal and written communication skills in [list relevant languages, if any]. - Strong problem-solving abilities and attention to detail. - Ability to remain calm and professional under pressure. - Proficiency in using customer relationship management (CRM) tools and software.

PhD, Master's or Bachelor's Degree in Agricultural Economics, Agriculture, Rural Development, Economics, Business Management, Management and Development Studies or a related field of study with relevant work experience. Expereince: 10 years for Bachelor's, 8 years for Master's and 6 years for PhD

BA Degree Business Management or in a related field of study with relevant work experience

MBA Degree in a related field of study with relevant work experience Duties and Responsibilities:  - Define the product vision, customer journeys, and roadmap for embedded finance products (BNPL & Inventory Credit).  - Conduct user and ecosystem research to uncover pain points and product-market fit within supply chains and digital commerce platforms.  - Use data and insights to drive product performance across origination, repayment behavior, portfolio quality, and customer retention. 

BA Degree in Management, Accounting, Marketing, Economics or in a related field of study with relevant work experience

Bachelor’s Degree in Accounting, Management, Economics or in a related field of study with relevant work experience Duty station:- Addis Ababa, Tepi, Dilla, Woldia, Mersa, Seka Chekorsa, Serbo, Haremaya, Goba, Sheger city and its area