Job Expired

company-logo

Support Service Manager

World Vision Ethiopia

job-description-icon

Business

Business Administration

Mekelle

3 years

Position

2021-08-27

to

2021-09-05

Required Skills
Required skills have not yet been specified for this position this job
Fields of study
No fields of study

Contract

Share

Job Description

STRATEGY

  • Serve as a strategic partner to the Senior Leadership Team (Core Team) by integrating of support functions in the organization’s overall mission and WV Tigray Response operational strategy.
  • Lead the development, implementation and or review of strategies and systems for each department/unit to ensure they are aligned to set standards and policies, responsive to internal and external customers and cost effective.
  • Work with functional lead to develop, implement and review the operating plans and budgets and support other Divisions and projects/programs to prepare their own budgets relating to SCM, IT and Administrative Services 

LEADERSHIP

  • Provide line management to the functional leads of Supply Chain Management, Information Technology, and Administrative Services.
  • Mentor, coach and develop the capacity of functional coordinators under the program support unit into competent, accountable and high performance teams.
  • Promote WV Christian identity and values and lead by example.
  • Lead or participate in spiritual sessions and reflections
  • Be committed to actively work and live in accordance with WV’s Mission, Values and Christian beliefs.

MANAGEMENT 

  • Review and evaluate the effectiveness of Support functions on annual basis
  • Monitor support services to ensure optimum client service and satisfaction, including liaising with all functions outside support unit, for required support.
  • Coordinate with functional leads implementation of necessary changes.
  • Take appropriate action to address internal and external audit results and recommendations as they relate to the Support Functions.
  • In cooperation with all other functional leads make sure necessary policies and procedures are in place and monitoring system is in place.
  • Monitor and supervise all aspects of program support to ensure compliance with strategy, organization rules, regulations, policies, and standards of accountability, ethics and integrity and achievement of results.
  • Constantly monitor and analyses the operating environment to identify potential risks and take action/refer critical issues for intervention to ensure delivery of results.
  • Closely liaise with the Operation Managers in order to troubleshoot any issues that might cause interruption in the support services management.

Job Requirements

  • Education: Master’s Degree in Business administration, Supply Chain/ Logistics Management, Project Management or Finance and/ or any professional / postgraduate qualification in the relevant field
  • Experience: Minimum of 3 years of experience s in middle or senior management in World Vision or comparable organization
  • Substantial knowledge of country legislative framework at all levels
  • Ability to form and maintain solid relationships with wide range of different stakeholders, partners, co-workers
  • Evidence of high level written and spoken English language abilities
  • Experience in Leadership role within the core strategic team
  • Demonstrated ability in financial management skills
  • Ability to speak Tigrinya language
  • Computer literate in Microsoft Office applications, Lotus Notes or similar database, email and internet programs. Experience using computers for a variety of tasks
  • Good interpersonal, organizational and time management skills. Able to manage multiple tasks and meet deadlines
  • Ability to maintain performance expectations in a continues changing environments
  • Excellent written and verbal communication and relational skills, especially in a cross-cultural environment, and ability to analyze and solve problems, persuade, network and negotiate.
  • Ability to solve complex problems and to exercise independent judgment.
  • Active listening

Working Environment / Conditions:

The position requires ability and willingness to travel domestically up to 30% of the time.

How to Apply

Interested applicants must require to attach Current CV with three references & fill employment application form which can be found here ) and email by stating the position that you have applied on the subject line of the email to recruitment_ethiopia@wvi.org and or via www.ethiojobs.net  

 World Vision Ethiopia is a child focused Organization and is striving to keep children safe and is committed to ensuring that only those who are suitable to work with children are considered for this position.

World vision has zero tolerance towards abuse and exploitation of children and vulnerable adults. Every prospective employee, volunteer, and intern is obliged to comply by world vision’s child and adult safeguarding policy."

 


Note: we do not receive hard copies

Related Jobs

3 days left

Tracon Trading PLC

Senior Property Management Specialist

Property Controller

time-icon

Full Time

2 yrs

1 Position


Bachelor's Degree in Management Accounting, Supply Management, Business Management or in a related field of study with relevant work experience

Addis Ababa

15 days left

Champion Trading and Properties PLC

Administrative Assistant

Admin Assistant

time-icon

Full Time

1 - 3 yrs

1 Position


Bachelor's Degree in Business Administration, Management or in a related field of study with relevant work experience Duties and Responsibilities: - Manage and direct incoming calls, emails, and mail, escalating as necessary. - Maintain an organized and tidy office environment. - Coordinate and schedule meetings, appointments, and conferences, including booking rooms and arranging catering. - Order and maintain office supplies, ensuring adequate stock levels. - Prepare and distribute meeting agendas, take minutes, and circulate action items. - Manage and organize physical and electronic filing systems. - Prepare, edit, and format various documents, including reports, presentations, letters, and spreadsheets.

Addis Ababa

about 6 hours left

Yod Abyssinia General Trading PLC

Strategic Planning & Enterprise Development Director

Strategy Analyst

time-icon

Full Time

5 - 8 yrs

1 Position


Master's or Bachelor's Degree in Business Administration, Management, Accounting, Economics, Marketing, Hotel Management, or in a related field of study with relevant work experience Duties & Responsibilities: - Led the development of long-term strategic plans aligned with organizational goals and objectives - Coordinate cross-functional teams to ensure alignment with overall strategic business priorities - Analyze market trends to identify opportunities for growth and competitive advantages.

Addis Ababa

about 6 hours left

Yod Abyssinia General Trading PLC

Senior Travel Supervisor and ticket Agent

Travel Agent

time-icon

Full Time

3 - 5 yrs

1 Position


Master's or Bachelor's Degree in Business Administration, Marketing, or in a related field of study with relevant work experience, out of which 2 years in a supervisory or senior role. Duties & Responsibilities: - Oversee all ticketing processes, including booking, reissuance, cancellations, and refunds, using GDS platforms such as Galileo. - Ensure compliance with TATA BSP regulations and airline policies. - Handle escalated ticketing issues. including complex itineraries, emergency changes, and disputes

Addis Ababa

1 day left

Deutsche Gesellschaft für Internationale Zusammenarb (GIZ)eit

Junior Advisor

Advisor

time-icon

Contract

3 yrs

1 Position


Bachelor’s Degree in Programme Management, Media Studies, Journalism and Communication, International Relations or in a related field of study with relevant work experience Duties and Responsiblities: - Support in creating and managing content for social media, newsletters, and the website while enhancing SLGA's visibility through proactive social media monitoring.  - Support layout design for communication materials while ensuring brand consistency.  - Provide suggestions for improving communication strategies based on current trends and feedback. 

Addis Ababa

1 day left

Ethiopian Securities Exchange

Junior Corporate Services Analyst

Business Analyst

time-icon

Full Time

1 - 2 yrs

1 Position


Bachelor’s Degree in Business Administration, Supply Chain Management or in a related field of study with relevant work experience Duties and Responsibilities: - Assist with preparing and maintaining procurement documentation i.e. Purchase Requests, RFQs, POs, GRNs, Invoices, etc. for review and approval. - Help track procurement status and compile weekly procurement status reports for user departments. - Support maintaining vendor/supplier records and relationships. - Assist in organizing supplier evaluations and performance checks.

Addis Ababa