Job Expired

company-logo

Support Service Manager

World Vision Ethiopia

job-description-icon

Business

Business Administration

Mekelle

3 years

Position

2021-08-27

to

2021-09-05

Required Skills
Required skills have not yet been specified for this position this job
Fields of study
No fields of study

Contract

Share

Job Description

STRATEGY

  • Serve as a strategic partner to the Senior Leadership Team (Core Team) by integrating of support functions in the organization’s overall mission and WV Tigray Response operational strategy.
  • Lead the development, implementation and or review of strategies and systems for each department/unit to ensure they are aligned to set standards and policies, responsive to internal and external customers and cost effective.
  • Work with functional lead to develop, implement and review the operating plans and budgets and support other Divisions and projects/programs to prepare their own budgets relating to SCM, IT and Administrative Services 

LEADERSHIP

  • Provide line management to the functional leads of Supply Chain Management, Information Technology, and Administrative Services.
  • Mentor, coach and develop the capacity of functional coordinators under the program support unit into competent, accountable and high performance teams.
  • Promote WV Christian identity and values and lead by example.
  • Lead or participate in spiritual sessions and reflections
  • Be committed to actively work and live in accordance with WV’s Mission, Values and Christian beliefs.

MANAGEMENT 

  • Review and evaluate the effectiveness of Support functions on annual basis
  • Monitor support services to ensure optimum client service and satisfaction, including liaising with all functions outside support unit, for required support.
  • Coordinate with functional leads implementation of necessary changes.
  • Take appropriate action to address internal and external audit results and recommendations as they relate to the Support Functions.
  • In cooperation with all other functional leads make sure necessary policies and procedures are in place and monitoring system is in place.
  • Monitor and supervise all aspects of program support to ensure compliance with strategy, organization rules, regulations, policies, and standards of accountability, ethics and integrity and achievement of results.
  • Constantly monitor and analyses the operating environment to identify potential risks and take action/refer critical issues for intervention to ensure delivery of results.
  • Closely liaise with the Operation Managers in order to troubleshoot any issues that might cause interruption in the support services management.

Job Requirements

  • Education: Master’s Degree in Business administration, Supply Chain/ Logistics Management, Project Management or Finance and/ or any professional / postgraduate qualification in the relevant field
  • Experience: Minimum of 3 years of experience s in middle or senior management in World Vision or comparable organization
  • Substantial knowledge of country legislative framework at all levels
  • Ability to form and maintain solid relationships with wide range of different stakeholders, partners, co-workers
  • Evidence of high level written and spoken English language abilities
  • Experience in Leadership role within the core strategic team
  • Demonstrated ability in financial management skills
  • Ability to speak Tigrinya language
  • Computer literate in Microsoft Office applications, Lotus Notes or similar database, email and internet programs. Experience using computers for a variety of tasks
  • Good interpersonal, organizational and time management skills. Able to manage multiple tasks and meet deadlines
  • Ability to maintain performance expectations in a continues changing environments
  • Excellent written and verbal communication and relational skills, especially in a cross-cultural environment, and ability to analyze and solve problems, persuade, network and negotiate.
  • Ability to solve complex problems and to exercise independent judgment.
  • Active listening

Working Environment / Conditions:

The position requires ability and willingness to travel domestically up to 30% of the time.

How to Apply

Interested applicants must require to attach Current CV with three references & fill employment application form which can be found here ) and email by stating the position that you have applied on the subject line of the email to recruitment_ethiopia@wvi.org and or via www.ethiojobs.net  

 World Vision Ethiopia is a child focused Organization and is striving to keep children safe and is committed to ensuring that only those who are suitable to work with children are considered for this position.

World vision has zero tolerance towards abuse and exploitation of children and vulnerable adults. Every prospective employee, volunteer, and intern is obliged to comply by world vision’s child and adult safeguarding policy."

 


Note: we do not receive hard copies

Related Jobs

about 6 hours left

Alfa Multimedia Service and Alfa Digital

Customer Officer

Customer Officer

time-icon

Full Time

1 yrs

1 Position


Bachelor's Degree in Business Administration, Project Management or in a related field of study with relevant work experience Duties and Responsibilities: - Engage and respond to client inquiries and requests via phone, email, and chat in a timely and professional manner. - Collaborate with operation coordinator and project officer to develop service delivery plan. - Develop and implement service delivery follow up for each client. - Troubleshoot and resolve client technical issues. - Provide guidance and support to clients on using digital solutions products and services. - Manage client accounts and ensure that clients are satisfied with the products and services they receive. - Escalate complex issues to the operations coordinator or other appropriate team members.

Addis Ababa

1 day left

Wollo University

Master of Business Adminstration

Lecturer

time-icon

Full Time

0 yrs

2 Positions


Master's Degree or Bachelor's Degree in Business Management, Management, Business Administration or in a related field of study. Duties and Responsibilities - Participate in departmental meetings, academic committees, and administrative duties. - Support students through pastoral roles and foster a positive, inclusive learning environment.

Dessie

about 6 hours left

East African Holding S.C

Key Account Specialist (Chinese Speaking)

Account Specialist

time-icon

Full Time

2 - 4 yrs

1 Position


Bachelor’s Degree in Marketing, Business Administration, Sales or in a related field of study with relevant work experience Duties and Responsibilities - Act as the primary contact for assigned key customers, with emphasis on Chinese accounts. - Support in achieving sales targets and growth objectives from assigned accounts. - Identify new business opportunities and upselling possibilities within accounts.

Addis Ababa

1 day left

Washington Medical Center

Project Coordinator

Project Coordinator

time-icon

Full Time

3 yrs

1 Position


Bachelor’s Degree in Business administration, Healthcare Management, Project Management or in a related field of study with relevant work experience Duties & Responsibilities: - Define project scope, objectives, and deliverables in collaboration with stakeholders. - Manage project risks and dependencies effectively. - Facilitate regular project meetings and provide timely updates to stakeholders. - Conduct post-project evaluations to capture lessons learned.

Addis Ababa

1 day left

Washington Medical Center

Marketing Officer

Marketing Officer

time-icon

Full Time

0 yrs

2 Positions


Bachelor's Degree in Marketing, Nursing , Communications, Business Administration, Public Health  ,Midwife or in a related field of study with relevant work experience Duties & Responsibilities: - Conduct market research to identify patient needs, competitive landscape, and healthcare trends in Ethiopia. - Develop comprehensive marketing plans and campaigns to promote hospital services, specialties, and new initiatives. - Develop comprehensive marketing plans and campaigns to promote hospital services, specialties, and new initiatives.

Addis Ababa

1 day left

Washington Medical Center

Customer Service Manager

Customer Service Manager

time-icon

Full Time

3 yrs

2 Positions


Bachelor's Degree in Business Administration, Healthcare Management, Communications, Nursing ,Midwifery or in a related field of study with relevant work experience Duties & Responsibilities: - Develop and implement customer service policies, procedures, and standards for all patient touchpoints. - Handle and resolve complex patient complaints and grievances promptly and effectively, escalating when necessary. - Conduct regular training sessions for all hospital staff on customer service best practices, empathy, and effective communication.

Addis Ababa