As Customer Service Agent, you will serve at Front Office, to provide services for Guests to contribute to an overall exceptional experience from check-in through checkout and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Follow company brand standards

Job Requirements

• BA Degree in Hotel Operation/Sales & Marketing/Management or related Fields
• Minimum of two years Previous experience in a customer-focused industry
• Minimum of one Additional Language skill in French/ German/Chinese/ 
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Calm, efficient, and organized with great attention to detail
• Knowledge of Hotel Software's is an advantage 

How to Apply

All interested and qualified applicants may send updated CV, a cover letter and credentials via: www.ethiojobs.com. Or can submit in person to the office of Director Human Resource Management. For Further information contact Tel. 0115170000

Note: Only short listed applicants will be contacted.