Alem Wellness Center

Position: SPA Supervisor

Job Time: Full-Time

Job Type: Permanent

Place of Work: Addis Ababa, Ethiopia

Posted date: 22 minutes ago

Application Deadline: Sep, 23/2021 (7 days left)

Description:

POSITION PURPOSE

The spa Supervisor is responsible for assisting the wellness manager in the day-to-day operation of the Spa, assuring the highest standards of service related to guests. Check regularly standards of service relating to guest satisfaction are met.

ESSENTIAL FUNCTIONS:

• Maintain a positive attitude through open communication, understanding, and respect
• Anticipate, identify and ensure customer needs are being met in the best possible way
• Develop and deliver credible, competitive, value-plus service to the customer.
• Guide staff to become caring problem solvers, cooperative, accommodating, and fair.
• Exhibit a professional attitude, diplomacy, and an ability to handle difficult situations.
• Assumes the responsibilities of the Wellness manager in his/her absence.
• Ensures all employees have the proper supplies, equipment, and uniforms.
• Manages supplies and equipment inventories within budget.
• Maintains cleanliness of wellness and related areas and equipment.
• Understands the impact of the department's operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.
• Sets a positive example for guest relations.
• Cooperates with guests to obtain feedback on product quality and service levels.
• Handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Minimize or eliminate losses through negligence with monitoring programs.
• Implement an established opening and closing procedure
• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
• Strives to improve service performance.
• Solicits employee feedback, utilizing an "open door" policy, and reviewing employee satisfaction results to identify and address employee problems or concerns.
• Ensures employees understand expectations and parameters.
• Brings issues to the attention of the wellness manager as necessary.
• Observes service behaviors of employees and providing feedback to individuals.
• Participates in employee progressive discipline procedures.
• Participates in an ongoing employee recognition program.
• Reviews comment cards and guest satisfaction results with employees.
• Supports a Wellness orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Supervises on-going training initiatives and conducting training when appropriate.
• Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
• Wellness manager in managing the day-to-day operations of the wellness as necessary.
• Ensure high motivation, provision of high-quality service, and ongoing development
• Manage customer feedback effectively to ensure continuous service and programmed improvement
• Ensure customers and guests receive friendly and consistent personalized service from all team members
• Submit all records and reports in a timely manner
• Perform other duties as assigned

Basic Requirements

• Extensive wide technical knowledge regarding functions and working procedures of massage and Morocco bath, Facial, Makeup, Nail Art, and hairstyling
• Language skills
• Management or Supervision skill
• Bachelor's Degree or Certification in hospitality management and related fields

How to apply

Interested applicants fulfilling the above requirements can submit their CV and other supporting credentials via: job@sariaconsult.com