Job Expired

company-logo

Retail Center Manager

Safaricom Telecommunications Ethiopia PLC

job-description-icon

Business

Business Administration

Addis Ababa

Position

2021-10-06

to

2021-10-13

Required Skills
Required skills have not yet been specified for this position this job
Fields of study
No fields of study

Full Time

Share

Job Description

About Us

Safaricom Telecommunications Ethiopia Plc is a company supporting Ethiopia’s digital transformation. As a member of the Vodacom family, we have a wealth of experience connecting over 334 million people globally and over 180 million people in Africa across our network. We look forward to partnering with Ethiopians as we build a new network in Ethiopia.

We are setting the groundwork in readiness for the launch of our services next year and are looking to work with purpose-led teams that put the community at the heart of service.

Safaricom Ethiopia is offering a wide range of careers, whether you’re looking to join our technology, commercial or corporate teams. If you would like a challenge and the promise of a digital future for the people of Ethiopia, we are looking for you. 

We are pleased to announce the following vacancy for Retail Center Manager within the Sales and Distribution Function in Ethiopia. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below. 

Detailed Description 

Reporting to the Head of Retail, the role holder will be responsible for all retail shops operations in terms of systems, sales initiatives and all corresponding financial management, adherence to processes and procedures and general effective management of all shops

 Job Responsibilities 

  • Ensure reconciliation of financial requirements across the channel (Cash and Stocks)
  • Planned and adhoc tactical in-store service delivery plans and sales executions
  • Ensure optimum availability in the channel, effective shops management, efficiency of shops in delivery of service and sales
  • Manage and lead cross functional requirements and interface for retail departments operations in liaison with other departments
  • Ensure communication of new procedures, processes, and policies to the team
  • Provide guidelines to ensure all documented procedures and processes comply with ISO standards
  • Manage all retail sales projects and New P&S implementation and drive retail sales agenda submitted during product development and incorporated in its design, development & implementation. Act as liaison between Retail and other stake holders on product development. Ensure products are feasible from a retail point of view
  • Work with the shop managers to drive shop level innovations that will minimize service queues to create more opportunity for revenue generation. 
  • Manage the introduction and integration of new products and services as per set project plans.
  • Coach and train the trainers on new products and services and system
  • Represent the department in Business continuity initiatives.
  • Provide guidelines to ensure the department has an updated, comprehensive and user-friendly intranet
  • Maintain detailed data base with service requests and traffic analysis, recommend service delivery plans and innovativeness within channel based on this
  • Ensure correct information is maintained in POS and ERP systems

Job Requirements

  • First Degree preferable in Business Studies; Economics, Business Administration, Management or related fields.
  • Must have at least 6-8 years working experience in a Retail and customer service environment, of which 3 years should be within a supervisory function.
  • Must have Project Management experience.
  • Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills
  • Proactive, confident, energetic, and able to work under pressure with a positive attitude and use good organization skills
  • Excellent knowledge of Telecommunication products and services
  • Mentoring/coaching skills/experience

How to Apply

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on Ethiojobs.net 

Related Jobs

4 days left

Ethiopian Engineering Corporation

Camp Administrator (Hahu/HR/060/2025)

Camp Administrator

time-icon

Full Time

6 yrs

2 Positions


Bachelor's Degree in Management, Business Administration, Public Administration and related field of study with relevant work experience Duties & Responsibilities: - Oversee the daily operations of the construction camp, including accommodation, catering, maintenance, and security. - Manage and supervise camp staff, including cooks, cleaners, and security personnel. - Coordinate with project managers and other stakeholders to ensure the smooth functioning of camp operations. - Maintain accurate records of camp occupancy, inventory, and supplies. - Handle resident inquiries and complaints, ensuring issues are resolved promptly and effectively. - Develop and implement camp policies and procedures. - Monitor and manage camp budgets, ensuring cost-effective operations.

Adama

4 days left

Forward Logistics Technologies

Transport Sales Supervisor

Sales Supervisor

time-icon

Full Time

3 - 5 yrs

6 Positions


Bachelor's Degree or Diploma in Marketing Sales, Business Administration or in a related field of study with relevant work experience Duties & Responsibilities: - Leading the transportation sales team to achieve sales goals. - Identifying and tracking new sales leads and transportation service contracts. - Work with the operations team to ensure service quality and delivery time. - Monitor market trends and competitors to adjust sales strategies. - Prepare timely sales performance reports and forecasts. - Ensure compliance with company policies and transportation regulations.

Addis Ababa

7 days left

Forward Logistics Technologies

Office Assistance to the CEO

Office Assistant

time-icon

Full Time

2 - 5 yrs

1 Position


Bachelor’s Degree in Business Administration or in a related field of study with relevant work experience Duties & Responsibilities: - Manage the CEO’s calendar, appointments, and travel arrangements - Coordinate meetings, prepare agendas, and take meeting minutes - Draft, proofread, and format documents, reports, and presentations - Screen calls, emails, and communication on behalf of the CEO - Assist in planning company events, meetings, and executive activities - Maintain office files, documents, and confidential records - Handle follow-ups, reminders, and action items to ensure smooth workflow - Liaise with internal departments and external stakeholders - Perform general office duties and administrative support as needed Required Skills: - Excellent written and verbal communication skills - Strong organizational and multitasking abilities - High proficiency in MS Office (Word, Excel, PowerPoint) and digital tools - Ability to maintain confidentiality and work under pressure

Addis Ababa

7 days left

Forward Logistics Technologies

Call Center Agent

Call Center Representative

time-icon

Full Time

2 - 3 yrs

1 Position


Bachelor's Degree in Business Administration or in a related field of study with relevant work experience Duties & Responsibilities: - Handle inbound and outbound calls related to shipment inquiries, order status, and delivery updates - Track, trace, and monitor shipments in real time - Communicate with drivers, warehouse staff, and operations teams to ensure timely deliveries - Resolve customer complaints, delays, and logistics-related issues professionally - Create and update customer records and shipment data in the system - Provide product, service, and process information to customers - Escalate complex issues to the supervisor or logistics team when necessary - Maintain call logs and follow standard operating procedures (SOPs) Required Skills: - Good knowledge of shipping processes, delivery cycles, tracking systems, and logistics terminology - Strong communication skills (verbal and written - Good computer skills (CRM systems, tracking software, MS Office)

Addis Ababa

about 18 hours left

Ovid Trade House

Personal Technical Assistant (PTA) to the Chief Executive Officer - Readvertised

Chief Executive Officer

time-icon

Full Time

5 - 7 yrs

1 Position


Master's or Bachelor's Degree in Engineering, Management, Business Administration or in a related field of study with relevant work experience Duties and Responsibilities: - Translate the CEO’s vision, verbal instructions, and strategic decisions into clear, actionable tasks and documents. - Manage the daily operational rhythm of the CEO’s office, ensuring deadlines and deliverables are met. - Conduct business intelligence and policy research on real estate, PPP frameworks, or government initiatives relevant to Ovid Real Estate.

Addis Ababa

about 18 hours left

International Organization for Migration (IOM)

CVAC Client Service Assistant

Client Relation Officer

time-icon

Full Time

2 yrs

1 Position


BA Degree in Business Administration, Management, Accounting or in a related field of study with relevant work experience Duties and Responsibilities: - Provide client services to applicants at all times, in full compliance with the Immigration, Refugees and Citizenship Canada (IRCC) contractual obligations and service standards; - Assist in providing information to the applicants: distribution of forms and checklists; provision of accurate and timely replies to applicants’ enquiries through phone, email, chat and in person; assistance and guidance with value added services; - Assist in collecting visa applications and sorting the documents: verification of completeness and correctness of visa application forms; completeness check of the supporting documents; sorting of the documents with relevant checklist; assistance to applicants if the documents are incomplete; 

Addis Ababa