Job Expired

company-logo

Reservations Agent

Hilton Addis Ababa

job-description-icon

Hospitality

Hotel Management

Addis Ababa

2 years

Position

2021-10-09

to

2021-10-15

Required Skills
Required skills have not yet been specified for this position this job
Fields of study
No fields of study

Full Time

Share

Job Description

As Reservation Agent, Checks and processes reservation requests, confirm bookings, follow up on payments, handle cancellations and any other updates on the reservations system. Skillfully handle guests request and promptly respond to their request under the Hilton Global Brand standards and you will play a key role in creating excellent first impressions of our Guests:

Specifically You will must perform the following tasks to the highest standards:

  • Listen to and understand booking request, issues and situations raised by hotel and internal guests.
  • Replying to all booking requests and confirmation in a promptly manner. Urgency of response towards internal and external customer needs.
  • Understand the needs and requirements of the customer as quick and as accurate as possible and deliver solutions on the same.
  • Be aware of the policies of the department and how these impact the guests.
  • Perform tasks in an efficient and smooth sequence.
  • Comply and submit all reports in timely manner.
  • Maintain guest satisfaction levels, resolving any outstanding issues securing future bookings.
  • Exercise productive working relationships across the hotel and develop very good business relationships with bookers and guests
  • Review own level of skill and actively identify further personal development requirements.
  • Attend regular departmental meetings. Check and monitor own appearance and conduct.

Job Requirements

  • BA Degree in Hotel Operation, Marketing, Sales, or other relevant fields of study
  • Two years demonstrated hands on work experience in guest facing working environment  
  • Excellent skill of communication in ENGLISH both Writing and Speaking
  • Very Good interpersonal communication skill  
  • Excellent skill in Computer usage, working experience in Outlook and email handling
  • Additional language skill is also advantageous  

How to Apply

All interested and qualified applicants may send updated CV, a cover letter and credentials via: CLICK HERE or can submit in person to the office of Director Human Resource Management. For Further information you can contact through 0115170000

Only short listed applicants will be contacted.


Related Jobs

1 day left

Robit International Business Group

Night Manager

Manager

time-icon

Full Time

1 - 2 yrs

1 Position


BA Degree or Diploma in Hotel Management or in a related field of study with relevant work experience Duties and Responsibilities: - Manage and monitor night shift staff ensuring adherence to policies and service standards. - Ensure safety and security of guests, employees, and the premises during the night. - Handle guest check-in/check-out and resolve guest complaints or special requests. - Complete the night audit, reconciling accounts and posting charges.

Gondar

1 day left

Robit International Business Group

Hotel General Manager

Hotel Manager

time-icon

Full Time

2 - 3 yrs

1 Position


Bachelor’s Degree in Hotel Management or in a related field of study with relevant work experience Duties and Responsibilities: - Oversee all hotel operations to ensure efficiency and service quality. - Manage financial aspects such as budgeting, forecasting, and profitability. - Ensure guest satisfaction by maintaining service standards and addressing complaints. - Recruit, train, and supervise hotel staff to maintain high performance and motivation.

Gondar

1 day left

Robit International Business Group

Housekeeping Manager

House Keeping

time-icon

Full Time

1 - 2 yrs

1 Position


Bachelor’s Degree or Diploma in Hotel Management or in a related field of study with relevant work experience Duties and Responsibilities: - Develop and implement housekeeping standards and procedures for cleanliness and safety. - Manage daily activities of housekeeping staff, including hiring, training, scheduling, and performance management. - Inspect guest rooms, corridors, public spaces, and other facilities to ensure cleanliness standards.

Gondar

1 day left

Robit International Business Group

Front Office Manager

Office Manager

time-icon

Full Time

2 - 4 yrs

1 Position


Bachelor’s Degree or Diploma in Hotel Management or in a related field of study with relevant work experience Duties and Responsibilities: - Supervise front desk operations including guest check-ins, check-outs, and reservations. - Manage and train front office staff, including receptionists and concierge. - Handle guest complaints and ensure exemplary customer service.

Gondar

1 day left

Robit International Business Group

Food & Beverage Manager

Food & Beverage Supervisor

time-icon

Full Time

2 - 4 yrs

1 Position


Bachelor’s Degree or Diploma in Hotel Management or in a related field of study with relevant work experience Duties and Responsibilities: - Oversee day-to-day operations of food and beverage services. - Plan and develop menus and new dishes. - Manage inventory, order supplies, and maintain stock levels. - Hire, train, schedule, and supervise kitchen and service staff. - Ensure compliance with health, safety, and food regulations.

Gondar

4 days left

Radisson Blu Hotel Addis Ababa

Reservation Agent

Reservations Agent

time-icon

Full Time

4 yrs

1 Position


Bachelor's Degree in Hotel Management, Sales & Marketing, Marketing Management, Business Management or in a related field of study with relevant work experience Duties & Responsibilities: - Respond to phone, email, and online inquiries for room or service bookings. - Input and update reservation details into the booking system. - Confirm reservations, send booking confirmations, and handle changes or cancellations.

Addis Ababa