Job Expired
Junior Customer Experience Officer
Premier Switch Solutions
ICT
Computer Science and Information Technology
Addis Ababa
0 years
Position
2021-10-14
to
2021-10-24
Full Time
Share
Job Description
Premier Switch Solutions S.C. (PSS) is a leading Electronic Payment Processing Company, established by major private banks of Ethiopia. The Company has implemented the first multi-institution shared-switch infrastructure to provide its member banks with a state of the art payment technology to drive ATM, POS, e-commerce, Mobile Banking and other payment channels and provide clearing of Debit/Credit card transactions for the banks.
Currently, PSS has vacant positions stated below and would like to invite applicants who meet the qualification and required experience listed for Junior Customer Experience Officer Postion.
Description of Duties
- Implement policies, procedures and process documents for the customer relationship.
- Assist in conducting performance metrics.
- Assist in the implementation of the SLA and OLA with relevant stakeholders.
- Handle customer support requests, feedbacks, complaints, incidents and ensure proper response is delivered in the most effective way.
- Monitor and follow transaction processing, interfaces, terminals, cash positions, networks, power, etc and ensure the necessary steps have taken to fix issues and/or forward them to the relevant work units, vendors and customers for resolution.
- Attend inbound and outbound calls and provide real time response to enquiries.
- Maintain records of all incidents, inquiries, complaints, feedbacks received from customers timely.
- Assist in vendor relationship and monitor all customer support activities.
- Escalate and follow-up for the resolutions of issues internally to management and externally to customers and vendors as per the escalation matrix provided.
- Assist in building knowledge base from the customer experience journey and lessons.
- Prepare periodic reports
- Perform any other duties as may be assigned from time to time by the supervisor
Gender: Male/Female
Job Requirements
Educational Qualification & Work Experience
- Bachelor Degree in Computer Science, Information Technology or related fields
- This is an entry level position; no experience is required.
- Training in ITIL
- Relevant professional certification is advantageous
How to Apply
- Interested applicants who meet the required qualifications are invited to submit their updated CV and copies of relevant documents within 10 days of this announcement.
- We only accept applications sent via our email: pss.hr@pss-ethiopia.com
- Please write clearly for which position you applied on the email subject line.
Note: Use" Junior Customer Experience Officer" on the email subject line. Only short-listed candidates will be contacted.
Related Jobs
2 days left
Efoy ICT & Security Solutions
ICT Trainer
Trainer
Full Time
3 yrs
1 Position
Bachelor's Degree or TVET in Electronics, Communication, Information Technology or in a related field of study with relevant work experience Duties & Responsibilities: - Design and develop comprehensive training materials, including lesson plans, presentations, manuals, and hands-on practical exercises focused on Networking, CCTV camera installation and maintenance. - Conduct training sessions, workshops, and seminars for various audiences, including technicians, security personnel, and business owners. - Evaluate the effectiveness of training programs through assessments, feedback, and practical evaluations. - Stay current with the latest security technologies and advancements in CCTV systems. - Assist in resolving technical issues or concerns related to networking and CCTV systems. - Maintain accurate records of training sessions, participant progress, and outcomes. - Prepare reports and presentations for management regarding training effectiveness and participant feedback.
9 days left
Shayashone PLC
ERP System Support Assistant
IT Support Officer
Full Time
0 yrs
1 Position
Bachelor's Degree in Information Systems, Computer Science, Industrial Engineering, Electrical & Computer Engineering, or in a related field of study Duties & Responsibilities: - Provide hands-on assistance to factory staff in navigating the ERP system during routine operations - Guide users through key workflows across production, inventory management, quality control, and reporting modules - Address user inquiries and troubleshoot common system issues to ensure smooth functionality - Document recurring problems and identify process gaps, communicating findings to the ERP implementation team
about 5 hours left
Edge Communication Technology PLC
Systems Engineer
System Engineer
Full Time
3 yrs
1 Position
BSc Degree in Computer Science, IT, Electrical and Computer Engineering or in a related field of study with relevant work experience Duties and Responsibilities: - Generate site survey reports and site preparation guides based on survey - Participate in designing and optimizing solutions based on the customer requirements - Preparing technical response documents based on customer requirements
about 5 hours left
Abbahawa Trading PLC
System & Office Administrator/Secretary/
Secretary
Full Time
2 - 4 yrs
1 Position
Degree or Diploma in Computer Science, MIS, or in a related field of study with relevant work experience
about 5 hours left
Holland Dairy PLC
ERP Functional Support
ICT Analyst
Full Time
2 yrs
1 Position
Bachelor's Degree in Information Systems, Computer Science, Software Engineering, or in a related field of study with relevant work experience Duties & Responsibilities: - Lead and coordinate master data cleanup and migration. - Define and enforce data quality standards (e.g., naming conventions, completeness). - Own the item, customer, vendor, BOM, chart of accounts, etc. templates
about 5 hours left
Edge Communication Technology PLC
Network Engineer
Network Engineer
Full Time
3 - 5 yrs
1 Position
BSc Degree in Computer Science, IT, Electrical and Computer Engineering or in a related field of study with relevant work experience Duties and Responsibilities: - Participate in designing and optimizing solutions based on the customer requirements - Preparing technical response documents based on customer requirements - Participate in preparing and solution architecture based on customer requests