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Card Operations Officer

Premier Switch Solutions

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Business

Business Administration

Addis Ababa

2 years

Position

2021-10-14

to

2021-10-24

Required Skills
Required skills have not yet been specified for this position this job
Fields of study
No fields of study

Full Time

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Job Description

Premier Switch Solutions S.C. (PSS) is a leading Electronic Payment Processing Company, established by major private banks of Ethiopia. The Company has implemented the first multi-institution shared-switch infrastructure to provide its member banks with a state of the art payment technology to drive ATM, POS, e-commerce, Mobile Banking and other payment channels and provide clearing of Debit/Credit card transactions for the banks. 

Currently, PSS has vacant positions stated below and would like to invite applicants who meet the qualification and required experience listed for Card Operations Officer Postion.

Description of Duties

  • Perform the provision of card & PIN personalization and delivery to meet the customer expectation as per defined SLA.
  • Manage dispatch sheets are returned after signature by authorized staffs of a customer.
  • Follow the proper function of the card personalization & PIN printing machine and the card personalization solution for timely delivery of cards & PINs.
  • Follow the stocking of relevant card perso machine spare parts and the reorder level.
  • Follow the card perso machines and card perso solutions logs, backup, archiving and retention are properly maintained regularly.
  • Perform blank Card/PIN mailer stock and remind customers to replenish when reaches reorder level.
  • Managed damaged cards and handle card related inquiries from customers.
  • Conduct and verify card reconciliation.
  • Conduct first hand preventive maintenance of card and PIN personalization machines regularly.
  • Maintain records of all personalized, damaged, chip error cards & PIN Mailers.
  • Participate in the management of vendor relationship and monitor all support activities.
  • Conduct periodic operation performance metrics.
  • Assist in the design of operation capacity planning and build business continuity.
  • Follow the maintenance, upgrade and migration of systems and machines.
  • Perform any other duties as may be assigned from time to time by the supervisor.

Gender:  Male/Female

Job Requirements

Educational Qualification & Work Experience

  • Bachelor’s Degree in Business Administration, Management, MIS or any other related field.
  • At least two years relevant experience 

How to Apply

  • Interested applicants who meet the required qualifications are invited to submit their updated CV and copies of relevant documents within 10 days of this announcement.
  • We only accept applications sent via our email: pss.hr@pss-ethiopia.com
  • Please write clearly for which position you applied on the email subject line.

NB. : Only short-listed candidates will be contacted 

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