About Frontieri:

Frontieri Consult PLC, based in Addis Ababa, Ethiopia with Office in Berlin, Germany, is one of the leading consulting firms in Ethiopia. The firm was established in 2008 primarily to undertake research and consulting activities in the areas of development in several disciplines to governmental and non-governmental organizations, and bilateral and multilateral institutions.

Frontieri is home for talented people with different backgrounds and perspectives. As such, the company assembled competent professionals and works in partnership with scholars across the country and abroad. For further information, please visit our website

Currently, we are seeking to hire a Client Engagement Manager with high level of Communication skills, experiencing client’s need and with high problem solving skills in research, and consultancy experience and enthusiasm. Join our team of energetic professionals that is committed to bringing change by solving clients’ pain through continuous satisfaction assessment and receiving the feedback from the client (Government Ministry, UN- Agencies, International Organizations and Development Organizations and various users). 

General Duties and Responsibilities

•  Manage internal and external clients’ communication and provide timely project updates in collaboration with the project Managers/ Coordinators or other division members.
• Make proper project follow up whether projects are completed within the approved budget and timeline.
• Cross-check the outgoing out puts and deliverables are met the standard quality protocols of Frontieri.
• Conduct or carry out the periodical satisfaction assessment surveys and analyze the assessment results and discuss with the team to take the lessons learned/ takeaways based the findings.  
• Ensure deliverables are submitted on time and Collect the project finances cash based on the contractual agreements that the firm is reached.
• Forge partnership with international research and consulting firms to collaborate with Frontieri in data collection, Data Analysis and report write ups.
• Develop innovative approaches such as new techniques as deems necessary to achieve the client satisfaction and retention.
• Represent Frontieri at national and international workshops, meetings and conferences;
• Prepare the proceeding notes, minutes and submit to the concerned teams/divisions
• Arrange the meeting schedules with the client and internal staffs when the meeting is required,
• Contribute for branding and re-branding efforts of Frontieri mission and vision.
• Properly archive the documentation and dissemination of lessons learned.
• Make sure our services are in the remarkable service excellence that ensures client satisfaction and establishment of a long lasting client relationship,
• Ensure contractual agreements are properly administered
• Prepare monthly plans and performance reports,
• Ensure confidentiality of all reports, financial templates, protocols and proposals,
• Make sure that organizational core values, policies and procedures are clearly understood and adhered to in the daily functioning, and
• Handle all other activities as required by the immediate supervisor

Job Requirements

• PhD or Master's degree in Business Management, Project Management, Marketing Management, Foreign Language, Business Administration, Law, Political Science and international Relations, Monitoring and Evaluation and related fields
• Experience in working with Consultancy, and Research Setting especially in Survey and data related works are a plus
• Advanced skill and knowledge in communication and Business management in Research and Consultancy setting with advanced analytical skills (Excel, SPSS, and Project Management applications) are highly required.
• Excellent communication skills in written and spoken English. 

 Experience (minimum requirement)

• 7-10 years and above in relevant offices/projects/institutions for MSc/MA; 5 years for PhD
• Regional and international experience is valued

How to Apply

 Candidates who are interested and fulfill the requirements shall submit their applications/motivation letters along with their updated CV via email at career@frontieri.com by mentioning the position title on the subject line.