Boston Partners PLC would like to invite a qualified candidate for the following vacant position.

Overview/Basic Function:

The Training & Development Manager is responsible for ensuring the training and development needs of the operations department are met to create a consistently high level of guest and associate engagement. The position will support Boston Partners’ Talent & Culture (HR) function by performing all other duties within the department, as assigned by the Director of Operations, and he/she will maintain the highest levels of integrity and confidentiality. The training & development manager will be responsible for scheduling and facilitating existing training programs, implementing new training programs and ensuring that all Kuriftu Resorts training and development standards are met.

Job Role:

• Maintain complete knowledge of and comply with all departmental policies, SOP’s and organizational culture
• Provide professional expertise and support in the design, development and implementation of all talent development initiatives and training issued by Boston Partners / Kuriftu Resorts.
• Develop training & development resources and SOP’s
• Ensure that all Kuriftu Resorts training resources are available, maintained and being utilized by associates.
• Facilitate engaging, informative, and relevant training sessions to our associates.
• Assign and support new associates on boarding and training plans, ensure all associates are receiving the relevant and mandatory training within their introductory period.
• Conduct training needs analysis, develop and implement departmental and individual training plans and measure success.
• Develop dashboards and track, document and communicate metrics and analytics related to training activities to Director of Operations and Division Heads.
• Develop and distribute the monthly training calendar to business units.
• Coordinate trainers needed for various programs utilizing training team and department managers.
• Maintain accurate records of participants in each training session.
• Establish and implement all forms of training and learning that are most effective in our current environment.
• Serve as primary point-person for information, questions, concerns, inquiries and on-going dialogue to ensure maximum participation, attendance and effectiveness.
• Conduct service audits in operational departments to ensure our service standards and training sessions are exceeding expectations
• All other duties as required.

Job Requirements

Qualifications:

Experience:

• Minimum of five years’ experience as a hospitality trainer or training and development supervisor/manager. Hotel operations experience is also preferred.

Education:

• Bachelor's degree in hospitality, hotel management, human resources or a relevant field of work, or an equivalent combination of education and work-related experience.

General Skills:

• Must be able to perform job functions with attention to detail
• Speed and accuracy
• Prioritize, organize and follow-up
• Be a clear thinker, remaining calm and resolving problems using good judgment
• Follow directions thoroughly
• Understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data

Technical Skills:

• Proficiency with Microsoft Office products, with advanced PowerPoint knowledge.
• Excellent public speaking and presentation skills. Creative and graphic design ability for presentation development and enhancement

Language:

• Required to speak, read and write English, with fluency in other languages preferred. Bi-lingual is a plus.

How to Apply

Qualified Applicant you can submit your Non-Returnable CV in person to Boston Partners office at Bole, Boston Day Spa Bldg 4th floor Or you can send the soft copy of your Cv through thomas.mekonnen@kurifturesorts.com 

For more information: 0116184360