As Front Office Manager, you will oversee the Front Office Team, which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible to oversee the entire Front Office Operation to maintain high standards for managing the first impressions of our Guests:

Specifically You will must perform the following tasks to the highest standards:

• Evaluate levels of Guest satisfaction and monitor trends, with a focus
• Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Set departmental objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Front Office team
• Comply with hotel security, fire regulations and all health and safety legislation

Job Requirements

• Bachelor's degree in Hotel Management or equivalent
• Minimum of 5 years of Front Office Supervision and Management experience in hotel, leisure, and/or retail sector
• Previous experience of managing a department and Profit and Loss account
• High level of IT proficiency, Knowledge of Opra 
• Active and have Excellent Interpersonal Skill
• High level of commercial awareness and sales capabilities
• Experience of managing people and developing people

How to Apply

All interested and qualified applicants may send updated CV, a cover letter and credentials via: CLICK HERE. Or  can submit in person to the office of Director Human Resource Management. For Further information contact Tel. 0115170000

Note: Only short listed applicants will be contacted.