Job Expired
Front Office Manager
Hilton Addis Ababa
Hospitality
Hotel Management
Addis Ababa
5 years
Position
2021-11-10
to
2021-11-15
Full Time
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Job Description
As Front Office Manager, you will oversee the Front Office Team, which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible to oversee the entire Front Office Operation to maintain high standards for managing the first impressions of our Guests:
Specifically You will must perform the following tasks to the highest standards:
- Evaluate levels of Guest satisfaction and monitor trends, with a focus
- Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
- Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Set departmental objectives, work schedules, budgets, policies, and procedures
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Maintain good communication and working relationships with all hotel departments
- Monitor staffing levels to meet cover business demands
- Manage staff performance issues in compliance with company policies and procedures
- Recruit, manage, train and develop the Front Office team
- Comply with hotel security, fire regulations and all health and safety legislation
Job Requirements
- Bachelor's degree in Hotel Management or equivalent
- Minimum of 5 years of Front Office Supervision and Management experience in hotel, leisure, and/or retail sector
- Previous experience of managing a department and Profit and Loss account
- High level of IT proficiency, Knowledge of Opra
- Active and have Excellent Interpersonal Skill
- High level of commercial awareness and sales capabilities
- Experience of managing people and developing people
How to Apply
All interested and qualified applicants may send updated CV, a cover letter and credentials via: CLICK HERE. Or can submit in person to the office of Director Human Resource Management. For Further information contact Tel. 0115170000
Note: Only short listed applicants will be contacted.
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