• Coordinate and manage overall shopping mall business located at bole bulbula, operations, profitability, team management, tenant management, contractor services and marketing and promotional activity. Ensuring smooth functioning of the shopping mall, facilitating good environment
• For retailers business and pleasant shopping environment for customers. Develop local contacts, and
• acts as key liaison between Refenti mall and Shopping Mall stakeholders.
• Overall Responsibilities:
• Manage overall shopping mall function areas of property management, mall facilities and services, tenant management, leasing support, marketing & promotions
• Manage mall team to oversee daily operations, all contract staff works maintenance, security & cleaning, mall administration and customer service
• Ensure mall operating policies and procedures are duly followed by the tenants, service providers, contractors, etc. Occupational Health & Safety standards
• Prepare annual operating budget for shopping mall to be reviewed and approved by higher management. Ensure business functioning within budgeted costs and above targeted revenues
• Prepare and manage capital expenditures for mall as per approved budget
• Manage profitability of overall mall business by maximizing revenue opportunities and reducing operating costs
• Manage tenant, Receive complaints, suggestions and other improvement ideas to be updated with senior management for approval and plan for subsequent implementation
• Engage with customers through customer survey/focus group projects to identify ongoing needs in terms of products and services
• Prepare and maintain service-delivery contracts with service-level standards for all suppliers and contractors to ensure excellent customer and retailer service levels
• Perform annual review of retailer performance. In consultation with head office mall management and country management, recommend appropriate tenant mix/use for annual planning and implementation
• Perform periodic mall audits, customer surveys, trade area analysis to maintain current understanding of customer shopping habits, change in preferences, etc.
• Handle conflicts/dispute situation amongst tenants, customers, mall visitors in a smooth manner avoiding disruption to mall activity and upholding company reputation
• Ensure professional development for mall team delivering high performance
• Ensure overall safety and pleasant shopping environment for customers and thriving business ambiance for retail tenants

Location : Bole bulbula, Refenti mall, Addis Ababa

Job Requirements

Key Skills Education/Training: -

BA degree in Management

Experience:

• Min 4 years in experience in active mall management

Skills:

• Accuracy and Attention to details
• Team work player
• Analytical and problem-solving skills
• Knowledge of Microsoft office (word & Excel); ability to learn new software

How to Apply

Fill out this form

Send your CV and cover letter to admin@ease-int.com with the subject line "FIRSTNAME LASTNAME Application for Mall Manager position".

NB: Candidates who fill out this form without submitting his/her CV and cover letter, or vice versa, will not be considered for the application. Only short-listed applicants will be contacted.