Eshi Express

Position: Customer Service Officer

Job Time: Full-Time

Job Type: Permanent

Place of Work: Addis Ababa, Ethiopia

Posted date: 2 days ago

Application Deadline: Nov, 27/2021 (3 days left)

Description:

• Answering phones from customers professionally and responding to customer
• inquiries and complaints.
• Taking Orders and accurately logging them on the dispatch app.
• Tracking orders a customer might inquire about.
• Following up on delayed orders and escalating to ops team as needed
• Identify customers' needs, clarify information, research every issue and provide
• solutions and/or alternatives.
• Making outbound calls to address complaints, gather survey data, inform them
• about the company's new services and policies
• Review customer or client accounts, providing updates and information about
• billing, shipping, warranties and other account items
• Collaborate with other call center professionals to improve customer service

Skills the Personnel must demonstrate the following skills:

• Good Communications skills
• Computer skills including the ability to operate computerized spreadsheets and word processing programs at a highly proficient level and other applications the company uses
• Time management skills
• Team building

Education, Experience and Training

Required Qualification: Diploma and at least one year experience in Customer Service and related field.

Working Days & Hours: (Night shift) Monday to Sunday: 02:00 PM - 08:00 PM

Salary: Negotiable

Place of Work: Addis Ababa

Terms of Employment: Full time

How to apply

Please send your CV/Resume in PDF format and write "the position you're applying for" on the subject of your email.

Email: jobs@eshiexpress.com 

Only short-listed candidates will be contacted.