Job Expired

company-logo

Customer Experience Associate

Ethiochicken Ethiopia

job-description-icon

Business

Marketing Management

Addis Ababa

0 years

Position

2021-11-24

to

2021-12-04

Required Skills
Required skills have not yet been specified for this position this job
Fields of study
No fields of study

Full Time

Share

Job Description

EthioChicken is a leading distributor of chickens to rural farmers in Ethiopia. We are a rapidly growing Company that believes in investing in our employees and offers them opportunities for career advancement. EthioChicken is an Ethiopian based company.

OUR VISION

Our vision is to bring a chicken to every family in Ethiopia in 2021, and a chicken to every person in Ethiopia in the future, transforming the Ethiopian poultry industry, making it a model of inclusive growth.

Job Summary

EthioChicken is looking for a talented Customer Experience Associate to join as a critical member of our Customer Insights and Innovation team. The Customer Experience Associate will be the voice of the customer responsible for identifying key pain points/opportunities across the end to end customer experience. The primary objectives of the Customer Insight & Innovation team at EthioChicken is to collect insightful feedback through research, to build a comprehensive picture of what EC customers want and drive incremental improvements on customer satisfaction.

DUTIES AND RESPONSIBILITIES

  • Conduct daily surveys (Survey will be provided)
  • Participates in data cleaning and, if appropriate, data analysis 
  • Translates the survey into a new language
  • Data entry, management, and storage in a clear, succinct, and accurate manner both online and offline
  • Attend and actively engage in team meetings and discussions, as well as record daily reports.
  • Disseminate information about problems encountered, particularly those involving a misunderstanding of questions or a lack of data.
  • Take customer complaints and refer them to the appropriate stakeholder.
  • Maintaining the highest level of data security
  • Reporting on actions completed, problems encountered, and data collection progress.
  • Participate in the development of data gathering techniques and tools by providing input.
  • Other responsibilities as needed. 

Job Requirements

 COMPETENCIES: -

  • Analytical skills
  • Excellent interpersonal skills
  • Accountability
  • Excellent communication skills, both written and oral
  • Keen and proactive to learn and continuously develop technical knowledge
  • Proficiency languages (Tigrigna)

QUALIFICATIONS REQUIRED

  • BA Degree or Diploma Marketing Management field of study

Experience:

  • 0 Year experience 

How to Apply

APPLICATION INSTRUCTIONS

Please title your application with subject line: - "Customer Experience Associate" 

Only candidates meeting the required qualifications are invited to send their applications(Cover Letter) including a detailed CV through CLICK HERE or e-mail: careers@ethiochicken.com

Note: Female applicants are highly encouraged to apply.

Related Jobs

1 day left

Osaka Steel PLC

Crown Door Sales

Sales Officer

time-icon

Full Time

2 yrs

1 Position


Educational background in any field of study with relevant work experience in sales (preferably in construction, furniture, or related industries). Location: Remote / Addis Ababa & Surrounding Areas Job Type: Freelance (Commission-Based) Duties & Responsibilties: - Identify and connect with potential clients (contractors, real estate developers, businesses, and individuals). - Promote and sell Crown Door’s products on a commission basis. - Build strong relationships with customers and provide after-sales support. - Report sales progress and market trends.

Addis Ababa

1 day left

Romanat East Africa Plc.

Sales and Marketing

Marketing Officer

time-icon

Full Time

2 yrs

1 Position


Master's or Bachelor's Degree in Marketing, Marketing Management, Sales or in a related field of study with relevant work experience. Duties and Responsibilities: - Responsible for implementing sales and marketing strategies to maximize hotel revenue across rooms, events, and food & beverage outlets. - Develop and maintain client relationships, coordinate marketing campaigns, and support brand awareness initiatives to drive occupancy and profitability. - Execute sales plans to meet revenue targets for accommodation, meetings, and events. - Develop and maintain strong relationships with corporate clients, travel agents, and partners. - Conduct market research to identify new -markets. - Coordinate and monitor marketing campaigns, including digital and social media activities.

Addis Ababa

3 days left

Minaye PLC

Marketing Intern

Internship

time-icon

Internship

0 yrs

1 Position


Currently pursuing or Completed a Degree in Marketing, Business, Statistics or in a related field of study Duties & Responsibilities: - Assist in conducting market research and competitive analysis. - Collect, interpret, and present marketing data (e.g., campaign performance, customer insights). - Assist in preparing detailed reports and presentations for stakeholders. - Support digital marketing efforts (social media, email campaigns, SEO, etc.). - Collaborate with the team on brainstorming and strategy development.

Addis Ababa

5 days left

Yimaru Academy

Marketing Manager

Marketing Manager

time-icon

Full Time

2 - 3 yrs

1 Position


Bachelor's Degree in Marketing, Business, Communication or in a related field of study with relevant work experience Duties & Responsibilities: - Develop and implement comprehensive marketing plans - Manage and grow Yimaru Academy’s presence on Facebook, Instagram, TikTok, LinkedIn, YouTube, and Twitter/X. - Develop and execute lead generation campaigns to attract potential students. - Ensure consistent brand messaging across all marketing channels. - Use analytics tools (Google Analytics, Meta Business Suite, etc.) to track campaign performance.

Addis Ababa

6 days left

Natural.et

Shop Sales For Natural Supplements Store

Sales Person

time-icon

Full Time

0 yrs

1 Position


Completion of 12th Grade Required Gender: Female Working hours: Monday to Saturday, 2:30 in the morning to 12:30 in the Evening. Duties & Responsibilites: - In person sales with clients who come to shop. - Store Keeping and Stock Managment. - Tiktok Account Managment. - Live product selling on Tiktok - Making product videos on Tiktok. - Managing motorist - Submitting daily and weekly reports Required Skills: - The applicant needs to be fast learner, good at reading and writing proper English. - Needs to have a well working smart phone with a second sim card. - The person needs to dress properly suitable for shop. - Priority for persons with previous sales experience jobs. - Priority for applicants with previous do Tiktok or short videos online.

Addis Ababa

17 days left

ANDEMAMMA Manufacturing PLC

Sales Person

Sales Person

time-icon

Full Time

0 - 5 yrs

3 Positions


Bachelor’s Degree in Business, Marketing, or in a related field of study with relevant work experience Duties & Responsibilites: - Greet and engage customers to understand their needs and recommend suitable products or services. - Achieve and exceed sales targets on a regular basis. - Demonstrate product features and benefits clearly and confidently. - Process sales transactions accurately and efficiently. - Follow up with leads and maintain customer contact for repeat business. - Keep up to date with product knowledge and company promotions. Required Skills: - Communication Skills: Strong verbal and written communication skills with the ability to persuade and negotiate effectively. - Customer Service: Excellent customer service skills with the ability to resolve issues quickly and efficiently. Sales Skills: Strong skills in lead generation, sales presentations, negotiation, and closing sales.

Addis Ababa