GeezJobs

Position: Content Moderator

Job Time: Full-Time

Job Type: Permanent

Place of Work: Nirobi, Kenya, Ethiopia

Posted date: 3 hours ago

Application Deadline: Dec, 7/2021 (7 days left)

GeezJobs - Recruitment Department would like to recruit highly qualified and Competent professional applicants for the Content Moderator position on behalf of our client company. 

As a Content Moderator, you will be instrumental in keeping our online world engaging, appropriate, and safe. You will apply a content policy to digital content and execute handling procedures with consistency. The best candidates can enforce the client's terms of use by carefully monitoring reports of abuse on the site. You will also adhere to security measures, confidentiality, and other project requirements in any way related to your work. In the content moderator role, you will be working on a computer each day reviewing content such as videos, news stories still pictures, political ads, and social media profiles. You will then score this content on areas such as age-appropriateness, level of violence, sexual content, and political transparency. To properly identify all of these items, you will be trained on how to enforce the client's policies, and then use these policies to support the overall business. You will be given daily time to participate in wellness activities such as on-site wellness programs and team development exercises.

Key Responsibilities

• Assist our community and help resolve inquiries empathetically, accurately, and on time.
• Become and remain knowledgeable about the clients' products and community standards.
• Make well-balanced and personally driven decisions to be an effective advocate for our community.
• Display a strong bias to doing what's right for our community in supporting the clients' mission.
• Investigate and resolve issues that are reported about the clients' products.
• Respond to user inquiries with high quality, speed, empathy, and accuracy.
• Use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our community of users.
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the clients' site.
• Enforce the clients' Terms of Use by carefully monitoring reports of abuse on the site.
• Review the reported content within agreed turnaround times and standards of quality.
• Identify inefficiencies in workflows and suggest solutions.
• Recognize trends and patterns, and escalate issues outside the company policy to the global team.

Minimum Qualification 

• Minimum 1 year prior Operations experience in shared services, Business Process Outsourcing environment, or comparable service/process management environment
• High affinity and cultural awareness of political/social situations regarding the relevant market/region that will be supported by each 'representative
• Oromifaa, Tigrinya, Amharic Combination Speaker

How to apply

Interested and Qualified applicants who fulfill the above requirements can send their CV and Application letter through: recruitment@geezjobs.com or CLICK HERE

NB: Company will provide relocation and work permit expenses.