About Us

Safaricom Telecommunications Ethiopia Plc is a company supporting Ethiopia’s digital transformation. As a member of the Vodacom family, we have a wealth of experience connecting over 334 million people globally and over 180 million people in Africa across our network. We look forward to partnering with Ethiopians as we build a new network in Ethiopia

We are setting the groundwork in readiness for the launch of our services next year and are looking to work with purpose-led teams that put the community at the heart of service.

Safaricom Ethiopia is offering a wide range of careers, whether you’re looking to join our technology, commercial or corporate teams. If you would like a challenge and the promise of a digital future for the people of Ethiopia, we are looking for you. 

We are pleased to announce the following vacancy for a Retail Workforce Planning & Reporting in the Retail Experience Function in Ethiopia. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Detailed Description

• Reporting to the Manager-Retail Operations Support, the position holder’s role shall be responsible for the development, implementation, and evaluation of Regional Sales & Operations workforce development & planning strategies that delivers continuous improvement through headcount management, staff optimization, core system management, internal communication strategies, culture change, employee wellness in support of business strategies and objectives. This applies to the entire Regional Sales & Operations workforce consisting of permanent staff and Safaricom contractors.

Job Responsibilities

• Responsible for the day-to-day delivery workforce planning and information services
• Provide subject matter expertise and support as required to Regional Operations, HR team and Regional Sales & Operations staff
• Liaise with HR to establish a link between the workforce plans and recruitment activity including selecting, orientation, and training.
• Custodian of all Retail Channel core systems, responsible for access governance and designing of access level matrices.
• Responsible for information control audits for all Retail Channel core systems in liaison with Enterprise Risk.
• In charge of the Divisional Internal Communications strategy through bulletins, texts, digital channels and team cascades.
• Develop and implement medium-term and short-term Resource Planning strategies for implementation in the Regional teams.
• Development and Maintenance of accurate, detailed and comprehensive employee database.
• Management of the Division’s Sales Incentive Program for all sales teams.
• Functional support in Workforce Planning, Leave management and Shift Scheduling for the Retail Channel.
• Staff Productivity Analysis to drive efficiency, staff optimization and manage HR costs in the Division.
• Staff Engagement in conjunction with HR and other stakeholders.
• In charge of Divisional staff events and forums to drive staff engagement.
• Implement the Retail Uniform Policy – Planning, Budgeting, Purchase, Distribution, Collection and Disposal of the Retail Staff Uniform.
• Sales force automation technical support (System training, user management and access matrix management)

Job Requirements

Qualification 

• Bachelor's Degree in business discipline or Social Sciences.
• Excellent analytical and statistical skills
• Superb organizational, planning and presentation skills
• Excellent knowledge of HR best practices
• Proactive, confident, energetic and able to work under pressure with a positive attitude and use good organization skills
• Mentoring/coaching skills/experience
• Excellent interpersonal skills
• Management and Leadership skills
• Problem solving and decision-making skills

How to Apply

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on CLICK HERE