Director, Marketing & Customer Experience Department

DB/ Vacancy-169/21

Job Summery

• The Director of Marketing & Customer Experience Department is responsible for the creation, development, evaluation and implementation of the Bank’s Marketing & Customer Experience strategy. The jobholder is responsible for planning, coordinating, leading and controlling of the Bank’s Marketing & Corporate Communication functions.
• The job holder will also lead communications and customer engagement programs and develop innovative approaches to research, collaboration, and customer satisfaction measurement to create improved value for the Bank and enhanced experiences for customers. 

Job Requirements

Academic & Professional Qualification

• Bachelor’s Degree in Business Administration, Marketing Management, Management or related discipline from a reputable university.
• Master’s Degree in Business Administration, Marketing Management, Management or related discipline from a reputable university is an added advantage.
• Professional qualification(s) in Marketing e.g. CIM or equivalent are added advantages

Experience

• At least thirteen (13) years of relevant experience, with five (5) years in a managerial capacity.

Required Technical Competency

• Proven track record in conceptualizing and implementing marketing and communication strategies and ability to establish clear metrics for campaign/initiative effectiveness
• Sound knowledge of marketing concepts
• Knowledge of Digital/Online/Social Media strategy, audience management and analytics
• Ability to identify and interpret consumer and market trend analysis
• Strong knowledge of public relations/media relations and corporate communications best practices.
• Corporate Social Investment strategy and implementation knowledge
• Ability to: draft and co-ordinate production of corporate literature and presentations, corporate award submissions, concept papers, company publications, press releases, and other public communication in electronic and hard copy format
• Project management skills
• Ability to lead, influence and drive change initiatives in support of business strategies within the department/unit

How to Apply

Interested and qualified applicants should apply through APPLICATION FORM Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions. Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV). Login to CLICK HERE vacancy application website and attach the scanned documents in PDF format (*mandatory). For any support please contact via 0115180355

Applicants who do not have HERE account need to register using personal email account

NB: CV‘s shall not be more than 3 pages and saved in PDF format (mandatory). Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse.