Job Expired
Tele-sales & Customer Care Manager
Holland Dairy PLC
Business
Business Administration
Addis Ababa
2 years - 5 years
1 Position
2021-12-31
to
2022-01-10
Full Time
Share
Job Description
Sales
- Supervise operation of Telesales team to collect the daily order intake Follow-up on leads
- Manage and overview Masterdata in CRM systems
- Answer potential customers questions and follow up call question
- Organize daily & weekly Telesales briefings
- Motivating Telesales team and preparing work schedule and amendments when necessary
- Communicate with customers to receive their suggestions and comments
- Coordinate team to meet and exceed sales target
- Retain existing customer by providing prompt customer service
- Market observation to maintain high customer service standards
- Track weekly, monthly and quarterly performance and sales metrics
- Design and implement Telesales processes focused on control & organization of the department
- Cooperate with Commerce MT (Distribution Manager / Field Sales Manager / Telesales Manager / Commercial Director) to optimize sales processes and organization
Job Requirements
- BA Degree
- 2-5 years’ experience in Tele-sales / customer service role
- Excellent verbal and written communication skills
- Persuasive and goal-oriented
- Excellent Excel skills
- In-depth understanding of company services and its position in the market
- Excellent customer care and focus; ability to assess customers needs and provide correct answer, path, troubleshooting, or method for a positive customer experience
- Ability to multitask, prioritize, and manage time efficiently
How to Apply
Only candidates meeting the required qualifications are invited to send their application letter and Updated CV (WITHOUT ANY SUPPORTING DOCUMENTS AT THIS STAGE) through the following address:
Email: hr@holland-dairy.com
Please mention the specific Position you are applying for on the subject line of your email, candidates who do not follow the application instruction will not be considered.
Related Jobs
3 days left
Zoma Museum PLC
Event Coordinator
Event Planner
Full Time
2 yrs
1 Position
Bachelor's Degree in Hotel and Tourism Management, Business Management, Marketing Management, Business Administration or in a related field of study with relevant work experience
10 days left
Champion Trading and Properties PLC
Administrative Assistant
Admin Assistant
Full Time
1 - 3 yrs
1 Position
Bachelor's Degree in Business Administration, Management or in a related field of study with relevant work experience Duties and Responsibilities: - Manage and direct incoming calls, emails, and mail, escalating as necessary. - Maintain an organized and tidy office environment. - Coordinate and schedule meetings, appointments, and conferences, including booking rooms and arranging catering. - Order and maintain office supplies, ensuring adequate stock levels. - Prepare and distribute meeting agendas, take minutes, and circulate action items. - Manage and organize physical and electronic filing systems. - Prepare, edit, and format various documents, including reports, presentations, letters, and spreadsheets.
19 days left
Hohete Tibeb Share Company
Senior Planning & Change Management Officer
Planning Officer
Full Time
6 - 8 yrs
1 Position
Master's or Bachelor's Degree in Management, Business Administration, Economics or in a related field of study with relevant work experience
about 22 hours left
Stride Properties
General Manager
General Manager
Full Time
5 yrs
1 Position
BA Degree in Business Administration or in a related field of study with relevant work experience Duties and Responsibilities: - Supervise property managers, ensuring efficient operations, lease negotiations, maintenance, and tenant relations. - Manage property budgets, track income and expenses, and ensure financial performance aligns with established goals. - Ensure properties comply with all relevant laws and regulations, including safety, zoning, and environmental standards.
about 22 hours left
Frew Bekele General Water Works Contractor
Office Secretary (Executive Assistant)
Secretary
Full Time
2 - 3 yrs
1 Position
Bachelor’s Degree in Business Administration, Accounting or in a related field of study with relevant work experience Duties and Responsibilities: - Provide high-level administrative support to senior executives and company leadership. - Manage executive calendars, appointments, and travel arrangements. - Prepare and organize documents, reports, and presentations for meetings. - Handle confidential and sensitive information with discretion and professionalism.
about 22 hours left
International Centre of Insect Physiology and Ecology
File Clerk
File Clerk
Full Time
1 yrs
1 Position
High school completion with relevant work experience Duties & Responsibilities: - Organizing, compiling, labeling, and stamping financial documents. - Scanning and renaming financial documents. - Copying and filing documents