Job Expired

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Tele-sales & Customer Care Manager

Holland Dairy PLC

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Business

Business Administration

Addis Ababa

2 years - 5 years

1 Position

2021-12-31

to

2022-01-10

Required Skills
Required skills have not yet been specified for this position this job
Fields of study
No fields of study

Full Time

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Job Description

Sales

  • Supervise operation of Telesales team to collect the daily order intake Follow-up on leads
  • Manage and overview Masterdata in CRM systems
  • Answer potential customers questions and follow up call question
  • Organize daily & weekly Telesales briefings
  • Motivating Telesales team and preparing work schedule and amendments when necessary
  • Communicate with customers to receive their suggestions and comments
  • Coordinate team to meet and exceed sales target
  • Retain existing customer by providing prompt customer service
  • Market observation to maintain high customer service standards 
  • Track weekly, monthly and quarterly performance and sales metrics
  • Design and implement Telesales processes focused on control & organization of the department
  • Cooperate with Commerce MT (Distribution Manager / Field Sales Manager / Telesales Manager / Commercial Director) to optimize sales processes and organization

Job Requirements

  • BA Degree
  • 2-5 years’ experience in Tele-sales / customer service role
  • Excellent verbal and written communication skills
  • Persuasive and goal-oriented
  • Excellent Excel skills
  • In-depth understanding of company services and its position in the market
  • Excellent customer care and focus; ability to assess customers needs and provide correct answer, path, troubleshooting, or method for a positive customer experience
  • Ability to multitask, prioritize, and manage time efficiently

How to Apply

Only candidates meeting the required qualifications are invited to send their application letter and Updated CV (WITHOUT ANY SUPPORTING DOCUMENTS AT THIS STAGE) through the following address:

Email: hr@holland-dairy.com

Please mention the specific Position you are applying for on the subject line of your email, candidates who do not follow the application instruction will not be considered.

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