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Digital Learning Officer

Amref Health Africa

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ICT

Computer Science and Information Technology

Addis Ababa

3 years

1 Position

2022-01-12

to

2022-01-21

Required Skills
Required skills have not yet been specified for this position this job
Fields of study
No fields of study

Full Time

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Job Description

Terms of employment: 1 year with possible extension 

Duty Station: Addis Ababa

Required number: 1

Job Purpose

Supports information technology (IT) systems and users specially for LEAP program implementation. As Digital learning technical support officer, monitor the system functionality, generate report, install and configure software and hardware, diagnose hardware and software faults and solve technical and application problems.

Job Duties

  • keep computer systems like LEAP run smoothly and ensure users get the maximum benefit from them
  • install and configure computer hardware operating systems and applications
  • monitor and maintain computer systems and networks
  • Provide IT support, training, and orientation for technology like LEAP to users
  • troubleshoot, support, and/or repair when system fails and document all procedures taken including relevant reports
  • Provide phone, live chat, or in-person support, depending on the implementation scope
  • Document daily tasks, training, and support sessions
  • Maintain record of system hardware and software inventory such as LEAP and other related technologies
  • Assists with maintaining information security through controlled hardware or software installation and staff education
  • set up new users' accounts and profiles and deal with password issues LEAP and other related technologies
  • Works with a team of installation, network, security, and support specialists
  • test and evaluate new technology
  • Responding in a timely manner to service issues and requests
  • Develop and Follows SOPs for equipment, power, or security failures when necessary and protects data and security
  • Advance knowledge of current technology and support solutions by attending workshops and continuing education courses
  • Work closely with Amref IT team
  • Work closely with program implementation stakeholders like MOH, RHB etc.
  • Able to engage and align with Amref feature digital learning expansion 

Job Requirements

  • Minimum of first degree graduate in information technology, computer science and other related field of studies with the minimum of 3 years working experience
  • Experience as a front or back-end developer is advantageous
  • Experience with digital learning is advantageous
  • Intermediate skill in PHP & MySQL, JavaScript, HTML/ CSS
  • Problem solving skill
  • Command line experience - SSH/Git and Linux Server experience (Advantageous)
  • Ability to pay attention to details
  • Communication skill
  • Ability to multitask, organize and priorities work

How to Apply

If you are Interested? Please visit our website  to make your application. You will be directed

to our online portal where you will need to create an account in order for you to be able to submit

your application. Your application should include a cover letter detailing why you are the best fit for this position and your CV with relevant skills and experience. Closing date will be January 21, 2022. Only shortlisted candidates will be contacted.

Duly note that Amref Health Africa does not require applicants to pay any money at whatever stage of

the recruitment and selection process and has not retained any agent in connection with recruitment.

Amref Health Africa is committed to safeguarding and promoting the welfare of children, young people

and vulnerable adults and expects all staff to share this commitment. Amref Health Africa is an equal

opportunity employer and has a non-smoking environment policy.

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