DUTIES AND RESPONSIBILITIES:
- Register guests and assigns rooms. Accommodates special requests whenever possible.
- Assists in pre-registration and blocking of rooms for reservations.
- Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
- Understands room status
- Knows room locations, types of rooms available, and room rates.
- Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Knows the location and types of available rooms as well as the activities and services of the property.
- Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- Knows how to use front office equipment.
- Process guest check-outs.
- Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
- Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
- Uses proper telephone etiquette.
- Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc.
- Uses proper mail, package, and message handling procedures and record details in the messenger Mail Register.
- Advice guest of any messages, mail, faxes, etc. received for them.
- Inform guest of the room safe and mini-bar key and room key procedures.
- Communicate services and amenities of the hotel to guests.
- Direct Bell Person to escort guest and transport their luggage to the room.
- Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
- Attends daily briefing and department meetings.
- Reports any unusual occurrences or requests to the manager or Supervisor.
- Maintains the cleanliness and neatness of the front desk area.
- Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
- Advice guest of any messages, mail, faxes, etc. received for them.
Required No:
Job Requirements
- BA/ Diploma/ Degree in Front Office or Hotel Management or any related filed.
- Having two years work experience in an international Hotel
- Having the critical competencies for FO Agent position
- Good Command of English and knowing other language is advantageous
- Excellent customer service skills, knowledge of opera system, Teamwork and diversity relation
How to Apply
Interested applicants can submit their applications, non-returnable CV’s, copies of document and other relevant testimonies to Intercontinental Addis Hotel Guinea Conakry (Tito) Street, Kazanchis, at Human Resource office during office hours from Jan 21, 2022 up to Jan 29, 2022. On the other option you can send an email to the hotel at hr@interluxuryhotel.com or mihret.negash@interluxuryhotel.com for more information call us 0115180444.
You must mention the name of the position you are applying for in the subject line of the email.
