• Provide input to define sales administration/ sales support strategy including budget and manpower plans considering business strategy, sales objectives, Group guidelines and policies.
• Plan and lead administration and planning of sales and services contracts and commercial logistics.
• Lead implementation support as per agreed specifications and expectations in terms of profitability, efficiency, etc., for both the customer and DPDHL.
• Deploy support to sales teams to prepare quotations and contracts, including rate proposals and proposal writing.
• Set up and drive processes to provide customer information, support identification and qualification of sales leads.
• Encourage support for customers through preparation of customer documents, customer planning and implementation process.
• Liaison between sales and customers, respond to queries.
• Participate in customer problem management and report on results of corrective processes.
• Lead preparation and analysis of sales reports and statistics such as sales index reports, and support sales teams in preparing for business reviews.
• Plan and coordinate project implementation, deployment of systems/solutions, and process improvement.
• Support pre- and after-sales activities.
• Drives Marketing activities. 
• Define and implement the process for completion of post implementation review and report on customer satisfaction.

Job Requirements

Stakeholders

• Communicate and influence senior business leaders outside of own job area to accept practices and approaches.
• May lead negotiations
• Cooperate with and coordinate 3rd parties e.g. external service providers
• Develop strong, trusting relationships with customer, sales team and operations

Skills

• CRM, Customer Retention, Aftersales, Sales Systems, Sales Forecasting, Reporting, Business Development, Revenue Growth, Budgets, Process Improvement, Workflow Automation, Change Management, Basic DPDHL Business Knowledge, Business Processes, Business Strategy, Project Management, Stakeholder Management, Influencing, Feedback, , Facilitation, Negotiation, Digital Marketing.

How to Apply

CLICK HERE