Sr. Customer Service Officer – Cash

Job Summary

The purpose of this job is to serve customers and ensuring customer satisfaction with full effort and maximum care; to manage the overall cash activities of the branch/unit as per the cash policy and procedure of the Bank; supervise the provision of efficient, consistent and customer-focused services by customer service officers as per the Bank’s standard.

Job Requirement

Educational Qualification Required:

• B.A. in Banking and Finance, Accounting, Management, Business Administration or related fields.

Minimum Work Experience

• 4 years of relevant experience of which 2 years as an Officer or in equivalent Positions.

Additional Skills:

• Basic Computer Application Skills
• Communication skills
• Industry Specific skills (Product and Service)
• Emotional Intelligence
• Data Analysis and presentation skills
• Strategic thinking and strategic planning skills etc.

Location: For Ziway Banking Center

How to Apply

Interested and qualified applicants are invited to apply in person or using the address listed here below by attaching their non-returnable application and CV with all credentials to the Bank’s Human Resource Department located beside Bole Alem Cinema within Five (5) working days from the date of this announcement.

Address: Bole besides Alem Cinema, Human Resource Department, Zemen Bank S.C P.O.Box: -1212 Tel. 0115575870/ 0115575166/ 0115574462

Only shortlisted candidates will be contacted.