Duties and Qualifications

General Background

In Gambella, UNHCR has two compounds where the Agency have accommodation and office premises. Therefore, guesthouse Supervisors presence in Gambella is ideal for hygiene and upkeep of the environment for smooth service delivery of the staffs to the PoC.

Purpose and Scope of Assignment

• Under the direct supervision of the Associate Compounds Manager in Gambella, the Guesthouse Supervisor will undertake the following responsibilities:
• Managing the reservation booking using the Global Humanitarian booking Hub https://accommodation.wfp.org/login/ reception and payment arrangements.
• Undertake a need assessment for guesthouses improvement, report, and reasonable procurement plan to Associate Compound Manager and/or Admin/Finance officer
• Undertake regular visits to different room to ensure that systems are in place and evaluate the cleaning service rendered by the private company in charge of cleaning.
• Improvement work for Canteen and entertainment facilities
• Ensure that the accommodation, including laundry and all lodging facilities are kept clean on daily basis, replaced, or repaired on need-based manner.
• Supervise and maintain general cleanliness and lighting of pathways in the compound including proper waste disposals.
• Supervise the general cleaning of office blocks and accommodation.
• Perform other duties as assigned.

Monitoring and Progress Controls

• HR shall provide the official form to control and observe the timesheet.
• Staff member is responsible to write objectives and submit to the supervisor by the end of each month for the subsequent period.
• Supervisor shall submit the evaluation form of the staff to the HR unit.

Additional Information

Please note that UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing, training or any other fees).

Nature of the Position

The Guesthouse Supervisor is a member of the Administration Unit. He/She will reports to the Associate Compound Manager. The Incumbent will be based in Sub Office Gambella, Gambella region and will support the Administration delivery to over 83 staffs accommodated in two compounds. He/she monitors accommodation standards, operational procedures and practices in accommodational delivery in line with Administrative Instruction on UNHCR provided accommodation in the field..

The Guesthouse Supervisor provides quality, timely and effective supervision to the cleaning company and provides report to Compounds Manager, identifies opportunities to enforce the adherence of SOPs provided for compounds Management He/she contributes to designing a comprehensive compounds Management strategy and may liaise externally with local authorities and partners on environmental issues as guided by the supervisor.

The guesthouse supervisor also ensures that all tenants and guests are equally treated and involved in any decision affecting their well being.To achieve this, the incumbent will need to build and maintain effective interfaces with tenants staying in the compounds, Service provider and Administration unit.

Living and Working Conditions

Gambella Suboffice is a non-family duty station located 3 Km/ or 10 minutes drive from Gambella main town in Gambella Region. The security situation is relative calm but unpredictable; sometimes intercommunal conflict influence the security situation. The Sub Office has an accommodation with modern facilities for staff reducing security risks. The Incumbent can live in the provided Guest house in Alpha compound for security reasons whenever the accommodation is available. As currently there is no vacant rooms in Alpha Compound, the staff should find accommodation outside the compound. Staff can treval from home to the office using UNHCR shattle in the morning and evening at the designated location. There are daily commercial flights between Addis Ababa and Gambella.

The diversity of topography in Ethiopia has resulted in a wide variety of climate in the country. The climate in Gambella is classified as tropical. The hottest season of the region is in March/April. The maximium temperature may rise up to 45 °C, followed by a long rain season. The average annual temperature of Gambella is 27.6 °C. Road network within the region is often affected by the heavy rainfall during the rainy season, but now most of the roads are under maintenance. The mode of transport within the town is the use of Bajaj. The average annual rainfall is 1148 mm. Remoteness, isolation and lack of entertainment in social life are the factors to be also considered prior to applying.

• Knowledge of English is Essential.
• An eliminatory or complementary written test for shortlisted candidates may be conducted which will be followed by competency-based interview.
• Female candidates are encouraged to apply.
• Only Shortlisted candidates will be contacted.

Job ID 33612

Location Gambella, Eth-Fed Democ Rep Of

Salary Grade Hardship Level E

Family Location Type Non-Family

Job Requirements

Education

• Minimum requirement Secondary Education.
• Added advantage: Diploma in Health or Teaching.

Work Experience

Desirable experience:

• Working experience of at least Three years in the cleaning Company hired by International Organization (United nations or similar).
• Good knowledge of UNHCR compounds.
• Practical experience working in the deep field
• Familiar with either Nuer and/or Anyuak culture
• Working knowledge of any other official UN language

Essential requirements:

• Minimum experience of Five years working in cleaning company.
• Excellent computer skills in MS office application. (Essential)
• Excellent knowledge of English (written and spoken).

Language Skills

• Fluency in English and local languages (Amharic) is required.

Key Competencies

• Accountability
• Teamwork & Collaboration
• Communication
• Managing resources
• Organizational awareness.

How to Apply

Interested and qualified applicants can send their CV'S through Careers Job Search (unhcr.org)