Overview

East African Lion Brands is a leading FMCG manufacturing company in Ethiopia. Located in Bishoftu and comprised of three production facilities—Home Care, Personal Care, and Supplementary Food—the company’s portfolio includes Crown, Peacock, Vitex, and many other household essentials. East African Lion Brands is now hiring key positions to aid in the growth of the company, and a competitive salary will be offered for the right cand

Job Summary

To enhance effective communication and facilitate smooth information sharing system within the Company by designing, configuring, installing, upgrading, maintaining, securing, the Company’s network through a day-by-day support for all ICT system users for the software facilities, hardware facilities, communication facilities etc. To deliver quick resolution of issues and problems with IT services by analyzing requirements, resolving problems, and installing hardware and software solutions To give all rounded ICT Services support to all users.

Main Duties and responsibilities

• Implement and execute the business continuity operation as per the standards and guidelines of business continuity management.
• Implement networks by evaluating network performance issues including availability, utilization, throughput, and latency.
• Implement and execute the IT network infrastructure security programs.
• Install and configure network systems and protocols (DNS, DHCP, Active directory) and network management and security systems (IDS, IPS, VPN).
• Develop, implement, and maintain internet, intranet, and extranet sites.
• Identify problems and provide solutions related to network equipment, system, and component failure.
• Install, configure, and administer ERP and other application software.
• Maintain up-to-date documentation of network software, configuration details and baselines and operational procedure.
• Monitor network connectivity throughout the company's LAN/WAN infrastructure is on par with technical considerations.
• Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
• Install, configure, and test network equipment (access points, core switches, router firewalls etc.) Address network optimization issues by maintaining performance tuning, troubleshooting, and escalating problems to vendors and service providers.
• Monitor networks to ensure security and availability to specific users by developing network access, monitoring, and control and evaluation mechanisms.
• Upgrade network by developing, testing, evaluating, and installing enhancements and patches. • Install additional components and remove old ones from the network as required.
• Install, assemble, and configure computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware according to applicable guidelines.
• Check the proper functioning of equipment and make necessary recommendation for modifications. Perform schedule, unscheduled preventative maintenance on computer hardware and peripheral systems.
• Troubleshoot highly business critical hardware systems, network devices and other peripherals such as computer, printers, and telecommunication equipment.
• Respond to emergencies, unplanned problems and repairs timely.
• Test and verify hardware systems and peripherals to ensure that they meet specifications and requirements during acquisition.
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
• Configure, monitor, and maintain email applications or virus protection software.
• Coordinate with vendors and with the concerned departments within the Company to facilitate purchases.
• Participate in hardware system disposal as per the Company’s disposal policies.
• Control maintenance tools and equipment.
• Support organizational business application and all associated troubleshooting and management of user issues.
• Provide advice and guidance to resolve user problems
• Record IT user problems and requests.
• Engage appropriate support resources to escalate problem resolution.
• Manage user service requests.
• Close user problems and requests.
• Support execution of business continuity plans.
• Receive requests to perform security administration services.
• Using access policies set by IT Security, provide users with system access as requested.
• Perform password resets as requested.
• Prepare and submit periodic performance report.
• Performs other activities as assigned by the ICT Department Manager

Department:  Information & Communication Technology (ICT) Department

Reporting To; ICT Department Manager

Job Requirements

Qualification and Experience: 

• BSc degree in Computer Science, Information Technology (ICT), Information Science or related fields with minimum of 2 Years of demonstrated experience in FMCG company.

Competencies (Skills& abilities)

• Hands-on experience with ERP system in FMCG company, computer networks, network Installation and Maintenance
• Willing to support end users.

How to Apply

Interested candidates who meet the above listed requirements can send ONLY detailed C.V and application letter within 5 working days from the date of announcement to the following email: Tadesse.Teshome@ealbi.com .

Women are encouraged to apply, and only short-listed applicants will be contacted. 

The closing date for application is February 23, 2022.