Master's or Bachelor's Degree in Marketing, Business Administration or in a related field of study with relevant work experience.

Bachelor's Degree in Marketing or in a related field of study with relevant work experience, out of which 2 years in the same position

Bachelor's Degree or TVET Levek IV in a related field of study Duties & Responsibilities: - Handle inbound calls from customers, addressing their queries, concerns, and requests courteously and professionally. Offer timely and accurate information about products, services, or company policies. - Take ownership of customer issues, troubleshoot problems, and work towards timely and satisfactory resolutions. Escalate complex issues to appropriate departments if required. - Accurately record and maintain customer information, interactions, and transactions in the call center database or CRM software.