Safaricom Telecommunications Ethiopia Plc is a company supporting Ethiopia’s digital transformation. As a member of the Vodacom family, we have a wealth of experience connecting over 334 million people globally and over 180 million people in Africa across our network. We look forward to partnering with Ethiopians as we build a new network in Ethiopia.

 We are setting the groundwork in readiness for the launch of our services next year and are looking to work with purpose-led teams that put the community at the heart of service.

We are pleased to announce the vacancy for Retail Stock Controller in Customer Experience within the Sales and Distribution function in Ethiopia. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below. 

Detailed Description 

Reporting to Retail Manager, He/she will be responsible for the following key duties:

• Manage stocks assigned to a Retail Flagship store according to laid down procedures, standards and practices of professionalism acceptable within the flagship shop.
• Keep accurate account of available stock and stock movement ensuring that all is well in line with stock controller process and procedures
• Offering exceptional customer service to all interaction with customers

Job responsibilities 

 Inventory Management

• Projection and forecasting to ensure that there is adequate stock at all times in the Retail flagship shop as per the established stock minimum reorder levels
• Timely and accurate receiving and issuance of stocks.
• Reconciliation of stock in the store to ensure accuracy of records
• Submission of inventory demand planning reports on a weekly basis
• Ensure Nil errors in daily/monthly stock reconciliation
• Ordering for replenishing of stock raised as per agreed SLA
• 100% Adherence to Retail Center stock management procedures as stipulated
• Ensure Stocks are issued out only against approved sales order or approved activations or sales receipt
• Maintain high level of integrity and be ethical in day to day working in the store and in managing flagship inventory

Customer Experience

• Delivery of high quality retail sales customer service in all interactions with customers that meets and surpasses team NPS target
• Handling all After Sales Service queries raised by customers and communication within SLA
• Liaise with suppliers for repair of faulty phones & ensure collection and delivery to the required flagship shop within agreed SLA’s to maintain customer trust and satisfaction
• Timely escalation of customer issues and follow ups to ensure all issues are closed within agreed SLA

Role Skill Development

• 100% undertaking of mandatory set Quizzes on products and services and achievement of quiz target
• Have Knowledge to Explain functionality and benefits of Safaricom Ethiopia products and services in simple terms that excite and engage the Customer
• Have an understanding of market dynamics and Knows what inventory competitors are stocking and offer suggestions on new device we can introduce to the business
• Thorough knowledge and understanding of Safaricom Ethiopia product and Services
• Engaging with digital platforms to gain more knowledge related to customer service, products and services
• Participate in knowledge sharing by communicating to the retail Manager on areas that need further training and offer peer training to ensure all staff in retail store are at per in understanding all Safaricom Ethiopia products and services
• Take initiative to train Customer experience executives

Operation Excellence

• Nil stock loss
• Nil stock out – minimum stock levels set maintained at all times
• 100% accuracy of customer records & phone details for all phones under warrant returned back for repair
• 100% accuracy on issues escalated.
• All orders must be resolved and closed within SLA
• All stocks received must be entered into the system immediately on receipt and the database must be 100% accurate
• Allocation and DE-allocation process must be followed on a daily basis to ensure accountability on inventory issued out to staff
• Ensure the phone display area at the front office is well arranged with spec cards well inserted and price updated
• Ensure received devices/inventory are thoroughly checked for any external physical damage or missing before receiving to the system

Job Requirements

• Degree in Business field preferably accounting or supply and logistics options
• Must have worked in a busy Retail environment for at least 2 years.
• At least 2 years’ experience in logistics, procurement or stocks management in an accounting environment
• CIPS or CPA1 is an added advantage

How to Apply

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on CLICK HERE