About CRS

Catholic Relief Services (CRS) is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.

For nearly 60 years, CRS has taken the lead in responding to natural and man-made disasters affecting Ethiopia's most vulnerable communities. Moving beyond emergency response, CRS' disaster mitigation and recovery projects in drought and flood-prone areas have rebuilt individual and community assets through non-food aid in the form of agriculture, livestock, health, nutrition, and water and sanitation assistance. CRS's humanitarian work in Ethiopia also provides livelihoods support to farmers and entrepreneurs, promotes gender equality, mobilizes for immunization and mitigates the impact of COVID 19.

As part of CRS family, you will join the more than 5000 strong and vibrant individuals working globally to accomplish the mission of CRS. CRS/Ethiopia invites you, the qualified candidate, to apply for the following position.  

Job Title:  Project Officer – Accountability Data Management (PO)

Department:   JEOP, Program Quality Unit

Band: VII

Required Number: One

Employment Term:    Indefinite term contract contingent upon funding of JEOP

Reports To:  Accountability Senior Project Officer

Application Deadline:  March 31, 2022

Background: The Joint Emergency Operation (JEOP) is an emergency food assistance program targeting transitory food insecure households through a project participant targeting process led by the Government of Ethiopia’s (GoE) Ethiopian Disaster Risk Management Commission (EDRMC). JEOP provides emergency assistance to protect their lives and livelihood where recurrent drought affected in significant harvest loss, livestock death and price increase of essentials. The consortium is led by CRS and includes consortium partners, CARE, Food for the Hungry, Relief Society of Tigray (REST), World Vision and Organization for Relief and Development in Amhara (ORDA). CRS also works thorough local implementing partners Hararghe and Meki Catholic Secretariat (HCS and MCS).

 Job Summary:

Background: The Joint Emergency Operation (JEOP) is an emergency food assistance program targeting transitory food insecure households through a project participant targeting process led by the Government of Ethiopia’s (GoE) Ethiopian Disaster Risk Management Commission (EDRMC). JEOP provides emergency assistance to protect their lives and livelihood where recurrent drought affected in significant harvest loss, livestock death and price increase of essentials. The consortium is led by CRS and includes consortium partners, CARE, Food for the Hungry, Relief Society of Tigray (REST), World Vision and Organization for Relief and Development in Amhara (ORDA). CRS also works thorough local implementing partners Hararghe and Meki Catholic Secretariat (HCS and MCS). 

Job Summary: 

You will monitor and report on all project activities in support of CRS’ work serving the poor and vulnerable. Your thorough and service-oriented approach will ensure that the project consistently applies best practices and constantly works towards improving the impact of its benefits to those we serve. You will support the accountability across the consortium, creating a mechanism for trend analysis of feedback from project participants, community members, partners, staff, contractors, and other stakeholders. JEOP Accountability Mechanism (JAM) has several channels outlined below, which operate independently and collectively to gather feedback and complaints from project participants, community members, contractors, and staff. 

Job responsibilities:

• Ensure that all feedback across channels effectively feed into a wider accountability data management clearing house online which CRS is in the process of establishing.
• Analyze use of channels by different stakeholder groups monthly (using data) and suggesting means of tweaking the practice.
• Provide data for technical working group and follow up with partners on data quality issues.
• Draft JEOP accountability data reports.
• Collaborate with the ICT4D Manager and CRS CP level hotline manager on data management.

The Accountability Project Officer for Data management will support the feedback channels as follows:

• Feedback and complaint box: Maintain a live list with location, name, and person responsible for opening and dealing with complaints from the boxes. Ensure maintenance of an updated database month by month, across partners. Conduct data quality checks with partners.
• Community Help Desk (CHD): Ensure data from desks effectively feeds into the database in a timely manner. Ensure the presence of a database of members including analyzing participant profiles.
• Face to face complaints: Support input of feedback to staff into the database.
• Telephone: Update information for the frequently asked questions, analyze JEOP data feeding into the database from the hotline.
• Focused Group Discussions (FGD): Manage reports from FGDs.
• Letters: support input of data into the database. 

Alongside the tasks outlined above, the Accountability SPO will support the following; 

• Data triangulation: draw on data from Post Distribution Monitoring (PDM) and Compliance Risk Monitoring mechanism related to accountability.
• Refinement: Conduct monthly systems analysis to inform system updates.
• Leadership updates: Prepare and share monthly accountability spotlight updates to reinforce engagement with the system.
• Liaison: Coordinate closely, and work hand in hand with the ICT4D team, CRS Accountability and telephone hotline staff and partner level counterparts. Build a strong committed and cohesive team of accountability focal persons.
• Innovation: participate in the CRS / JEOP accountability community of practice, sharing best practices and ideas for improvement. Actively seek out means of innovation.
• Communications / learning: share data and trend analysis for success stories, communications pieces and lessons learned, share findings via appropriate channels. Flag areas for potential follow-up.

Job Requirements

Typical Background, Experience & Requirements:

Required Education and Experience:

• BA degree in Statistics, Community or International Development, Sociology, Psychology, Social Work, Rural Development, or another related field.
• At least three years of relevant experience with a non-governmental organization (NGO).
• Proficiency in Microsoft Word, Excel, Power Point, and Outlook email essential, Ability to analyze data and compile in usable formats across multiple streams.
• Demonstrated understanding of data security and information management requirements.
• Quantitative and qualitative analysis skills, with proven ability to work with data collection.
• Experience in Commcare and/or SPSS.

Desired Education and Experience

• Experience working with a telephone hotline.
• Previous experience with an international NGO.

Personal Skills

• Manages information safely and confidentially.
• Ability to work as part of a large team in fast-paced emergency environment according to CRS Standard Operating Procedures and CRS MEAL Policies.
• Strong verbal and written communication skills.
• Analysis and problem-solving skills with ability to make sound judgment in a service-oriented way.
• Strong relationship management skills and the ability to work closely with local partners in a collaborative way, prioritizing subsidiarity.
• Attention to accuracy and timeliness in executing assigned responsibilities.
• Strong leadership and empathy skills. 

Required/Desired Foreign Language: Tigrinya and English essential. Amharic and other Ethiopian national languages a plus.

Travel Required: 10% by road and air across Amhara, Oromia, SNNPR, Sidama, and Dire Dawa City Administration (subject to need and flexible to family commitments) 

Agency-wide Competencies (for all CRS Staff)

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

• Integrity
• Continuous Improvement & Innovation
• Builds Relationships
• Develops Talent
• Strategic Mindset
• Accountability & Stewardship

Supervisory: N/A

Key Working Relationships:

• Internal: MEAL unit, Safeguarding staff, Communications Manager, Compliance and Risk Monitoring Unit, Supply Chain staff
• External: accountability staff across JEOP consortium, contractors, technology companies, other INGOs & NGOs. 

***Our Catholic identity is at the heart of our mission and operations. CRS carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

How to Apply

You should fill the application form through this link: CLICK HERE and attach your up-to-date CV on / before the application deadline March 31, 2022.

You will be contacted only if selected for written exam/interview. Phone solicitations will not be accepted. These job opportunities are open to Ethiopian nationals only.

CRS requires its staff to treat all people with dignity and respect and to actively prevent harassment, abuse, exploitation, and human trafficking. 

 ** Qualified women are highly encouraged to apply**