VACANCY ANNOUNCEMENT

The International Committee of the Red Cross (ICRC) is an impartial, neutral and independent organization whose exclusively humanitarian mission is to protect the lives and dignity of victims of armed conflict and other situations of violence and to provide them with assistance.

For more information, visit website: https://www.icrc.org/

The International Committee of the Red Cross (ICRC) Delegation in Ethiopia is looking to hire an experienced, highly motivated and qualified person to fill the position of Welcome Officer (12 months fixed term contract) based in Addis Ababa. 

GENERAL DUTIES

• Understands and adheres to the seven Fundamental Principles of the International Red Cross and Red Crescent Movement
• Understands and adheres to the ICRC Code of Conduct
• Understands the roles of the components of the International Red Cross and Red Crescent Movement
• Respects and observes staff regulations and security rules at all times
• Represents the ICRC in a professional manner at all times
• Develops and maintains a pleasant and conducive working environment with colleagues and line managers
• Performs all duties with the highest level of confidentiality in the interest of the employees and the ICRC
• May be asked to perform tasks not covered in this job description and to provide support to other departments when necessary

ACCOUNTABILITIES AND RESPONSIBILITIES

• Highly knowledgeable to the travel and tourism sector, able to work effectively under pressure and in a fast paced environment
• Highly aware of the nature of business travels in today`s complex environment
• Keen to help and assist people; approachable, supportive and cooperative
• Multitasking, flexible and creative
• Self motivated, communicative & technologically adaptive
• Problem solving ability
• Ability to work very well independently and within a team
• Ability to constantly update him/herself with an ever changing and dynamic today`s travel industry
• Comfortable to work with multi-nationals and with workforce from different cultural background
• Knowledge of accounting & finance;
• Good computer knowledge; MS-Word, MS-Excel, outlook and power point
• Good knowledge on reservation, ticketing and international customer awareness
• Knowledge on visas, resident ID/work permit/driving license issues, duty free previledge and driving license issuances
• Knowledge on hotel bookings, event coordination and airport transfer tasks
• Has efficient communication skills; both verbal and written
• Has advanced English language ability; additional language skills such as French and/or Arabic will be a plus

Job Requirements

• BA degree in Business, Administration, Aviation, Tourism, Foreign Language or other related fields;
• Certificate in Reservation and/or Ticketing will be advantageous ;
• 5 years and above experience in customer service; preferably in the Airlines, international hotels and/or travel companies. Having an experience in NGOs will be a plus

How to Apply

Interested candidates should Submit the following through only CLICK HERE

• Updated Curriculum Vitae.
• A cover letter stating the location of the position and why you think you have the necessary skills and qualifications.
• Salary expectations.

Closing date: April 1, 2022

Women applicants and persons with disabilities are highly encouraged to apply.

Please note that only short-listed candidates will be contacted at all stages of the selection process.