Safaricom Telecommunications Ethiopia Plc is a company supporting Ethiopia’s digital transformation. As a member of the Vodacom family, we have a wealth of experience connecting over 334 million people globally and over 180 million people in Africa across our network. We look forward to partnering with Ethiopians as we build a new network in Ethiopia.

We are setting the groundwork in readiness for the launch of our services next year and are looking to work with purpose-led teams that put the community at the heart of service

We are pleased to announce the following vacancy for HR Operations Specialist within the Resources Function in Ethiopia. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Detailed Description

Reporting to the People Operations Lead – HR Service Center the role holder will be responsible for providing employee services administrative support in areas relating to employee recruitment, system uploads and filing in a highly data sensitive environment. Responsible for protecting data Privacy at all times and adhering to confidentiality requirements to promote zero breach of compliance policies.

Job Responsibilities 

HR Onboarding

• Ensure all new hires are onboarded with work tools and resources for their perfect day one experience
• Gather and maintain new hires employees documentation needed
• Engage hiring managers in preparation for new hires onboarding
• Coordinate the new hire onboarding program in collaboration with the Hiring HR Business partners for ease of candidates assimilation into company
• Attend to new hires contractual queries and coordinate with COEs for new hire support needed

HR Letter Administration

• Create offer letters for all category of employees including new hires, fixed-term contracts, promotions, lateral moves, internship, job rotations, relocation, Confirmation memos, among others
• Maintain confidentiality of letter contents
• Support employees by preparing Visa letters to facilitate visa applications
• Preparation of Employee referral letters for all exit employees
• Ensure templates for letter production are current and in line with labors laws and internal policies

Employees File Management

• Filing of all employee records
• Creation of employee personal file (digital and physical files)
• Ensure HR System updates for all contractual changes (location, manager, grade)
• Data reconciliation validating data against hard copy backup
• Control changes to templates

HR Help Desk

• Responsible for the customer experience of HR’s primary customer groups I.e. Employees, Managers, recruiters, OE, HR Business Partners, L&D, payroll among others
• Ensure that services are delivered in accordance with documented service level targets
• Channel management of queries that come through HR helpdesk to ensure timely responses and closure
• Turn HR help desk as the one stop shop for all HR queries
• Raise the competence of Help desk resource to improve first line resolution of issues

Reporting

• Prepare, review and share reports as required by the business from HR Operations

Job Requirements

Qualification 

• Bachelor’s Degree and Higher National Diploma in HRM
• A minimum of 3 years’ experience carrying out duties involving letter administration and filing
• Strong administrative skills with a flair for technological enhancements
• High multi-tasking, organizational, communication, and writing skills
• Efficient skills in word processing, spread sheet applications, basic knowledge of internet/e-mail functions, use of Outlook and Outlook Express functions,
• Ability to prioritize multiple demands, exercise tact and discretion and meet deadlines
• Ability to sit for long periods at a desk utilizing a PC

How to Apply

 If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to fill the following Microsoft Form , as it is mandatory and proceed to update your candidate profile on HERE then click on the apply button 

Remember to attach your resume!